IT Support Tech

IT Support Tech
CT, Stamford

Job Description

Job Title: IT SUPPORT TECH

Location: Stamford, CT

JOB DESCRIPTION:

  • Provide Help Desk level-1 and level-2 support for workstations, laptops, printers, peripherals, and other computer-related devices
  • Coordinate with level-3 support and business application departments, assisting the System Administrators to ensure systems availability
  • Participate in managing support calls to the Help Desk via phone and e-mail, ensuring courteous, timely, and effective resolution of end user issues
  • Provide hands-on support for the Desktop/LAN environment
  • Participate in monitoring and maintaining system key process improvements
  • Manage user account and the Active Directory database and integrity
  • Troubleshoot and resolve system hardware and software incidentsA+ and/or Network+ industry certification
  • Microsoft (MCP or MCSA) and/or Apple (ACMT) Certification a plus
  • Extensive knowledge of Microsoft Windows and PC Hardware
  • Experience with Apple products and Mac OS
  • Specific knowledge of Microsoft Office Products and client applications
  • Experience supporting iPhone/iPad devices within a Microsoft Exchange Environment
  • Experience supporting a user base of more than 250 people
  • Familiar with TCP/IP protocol
  • Hands-on hardware and software troubleshooting experience
  • Strong written and verbal communication and interpersonal skills
  • Able to present technical ideas in professional and user-friendly language
  • Able to effectively prioritize tasks in a high-pressure environment
  • Strong customer service orientation
  • Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals
  • Experience with Nimsoft/CSM, ServiceNow, and/or another ticketing system a plus
  • Experience with Windows Imaging solutions a plus

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