IT Support Tech

IT Support Tech
CT, Stamford

Job Description

Role: IT Support Tech

Contract term: 6 Month Contract w/ Extension Or possible temp to hire

Location: Stamford, CT

Company: Media/ Entertainment

Must Haves: 

  • Service Now Experience
  • 3-7 years of IT Support (Helpdesk/ Desktop Support) 
  • Windows (Mac is a plus) 

Pluses: Certifications (highly desired, will edge out candidates, but not required), Experience with Office 2010 (they are moving to 2016), ServiceNow (were on Nimsoft, now on ServiceNow), Adobe photoshop/creative cloud (CC) support and Office 365 (hybrid environment of Exchange & 365)


This is an exciting opportunity for a Support Technician to join the Corporate Technology team based in Stamford, CT. The primary role of the Support Technician is to provide level-1 and level-2 support for the company's Technology environment. This includes the administration and support of both hardware and software as it relates to Corporate Technology, maintaining and managing client/server applications and desktop-based operating systems deployed within the company.

Key Responsibilities:

  • Provide Help Desk level-1 and level-2 support on workstations, laptops, printers, peripherals, and other computer-related devices
  • Coordinate with level-3 support and business application departments, assisting the System Administrators to ensure systems availability
  • Participate in managing support calls to the Help Desk via phone and e-mail, ensuring courteous, timely, and effective resolution of end user issues
  • Provide hands-on support for the Desktop/LAN environment
  • Participate in monitoring and maintaining system key process improvements
  • Manage user account and the Active Directory database and integrity
  • Troubleshoot and resolve system hardware and software incidents
  • Participate in moves, adds, and changes as they relate to the technology environment
  • Follow established policies, procedures, and technology standards to ensure system availability and security
  • Maintain and manage AT&T and Verizon mobile accounts
  • Maintain and manage loaner policies for computer, peripherals, and presentation equipment
  • Image and deploy standard managed computers
  • Occasional local travel and occasional on-call escalation support
  • Other related tasks as required


  • College diploma or university degree, preferably in Computer Science and/or 3+ years of equivalent work experience
  • A+ and/or Network+ industry certification
  • Microsoft (MCP or MCSA) and/or Apple (ACMT) Certification a plus
  • Extensive knowledge of Microsoft Windows and PC Hardware
  • Experience with Apple products and Mac OS
  • Specific knowledge of Microsoft Office Products and client applications
  • Experience supporting iPhone/iPad devices within a Microsoft Exchange Environment
  • Experience supporting a user base of more than 250 people
  • Familiar with TCP/IP protocol
  • Hands-on hardware and software troubleshooting experience
  • Strong written and verbal communication and interpersonal skills
  • Able to present technical ideas in professional and user-friendly language
  • Able to effectively prioritize tasks in a high-pressure environment
  • Strong customer service orientation
  • Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals
  • Experience with Nimsoft/CSM, ServiceNow, and/or another ticketing system a plus
  • Experience with Windows Imaging solutions a plus

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