IT Support Tech

IT Support Tech
CT, Stamford

Job Description


I just came across your profile and think that you would be a great fit for this position.
Kindly let me know if you are interested.

Title: IT Support Tech
Location: Stamford, CT
Duration: 6 months (potential to be extended)

Key Responsibilities:

Provide Help Desk level-1 and level-2 support for workstations, laptops, printers, peripherals, and other computer-related devices
Coordinate with level-3 support and business application departments, assisting the System Administrators to ensure systems availability
Participate in managing support calls to the Help Desk via phone and e-mail, ensuring courteous, timely, and effective resolution of end user issues
Provide hands-on support for the Desktop/LAN environment
Participate in monitoring and maintaining system key process improvements
Manage user account and the Active Directory database and integrity
Troubleshoot and resolve system hardware and software incidents
Participate in moves, adds, and changes as they relate to the technology environment
Follow established policies, procedures, and technology standards to ensure system availability and security
Maintain and manage AT&T and Verizon mobile accounts
Maintain and manage loaner policies for computer, peripherals, and presentation equipment
Image and deploy standard managed computers
Occasional local travel and occasional on-call escalation support
Other related tasks as required


College diploma or university degree, preferably in Computer Science and/or 3+ years of equivalent work experience
A+ and/or Network+ industry certification
Microsoft (MCP or MCSA) and/or Apple (ACMT) Certification a plus
Extensive knowledge of Microsoft Windows and PC Hardware
Experience with Apple products and Mac OS
Specific knowledge of Microsoft Office Products and client applications
Experience supporting iPhone/iPad devices within a Microsoft Exchange Environment
Experience supporting a user base of more than 250 people
Familiar with TCP/IP protocol
Hands-on hardware and software troubleshooting experience

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