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IT Systems Technician

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Job Description

Job Title: IT Systems Technician

Location: Farmingdale, NY 11735

FTE Role

Job Description:                             


As an IT Systems Technician you will:

  • Manage, troubleshoot, and update a broad variety of systems including Windows, IBM i, SAN, network devices, NAS, backup devices, and Linux
  • Work closely with the networking team to troubleshoot system connectivity & communications issues
  • Respond to events, incidents and outages as required
  • Manage and support a fleet of 80+ NAS devices.  Configure replacements when needed
  • Manage and monitor daily server backups
  • Work with the team to develop a patch/firmware update strategy for various systems, and maintain & update the patch levels on systems on a regular basis
  • Evaluate, recommend, and implement tool(s) for system performance management
  • Maintain, update, and improve our documentation repository (How-to docs, runbooks, etc).
  • Assist with improving identity & access management on various systems, and with security administration
  • Test and improve disaster recovery (DR) plan
  • Work with 3rd party vendors/business partners and service providers to implement, upgrade and troubleshoot systems when needed
  • Learn, implement, and manage new systems


Required Skills:

Soft Skills

  • Excellent troubleshooting and problem resolution skills
  • Able to quickly learn new concepts and technologies
  • Strong ability to prioritize a heavy and frequently changing workload
  • Good writing skills, and experience writing technical documents for IT peers and for end-users
  • Ability to work weekends and after-hours on occasion as needed.
  • Ability to travel to retail sites and data centers within the NY tri-state area as needed


  • Minimum 1-year relevant working experience in an enterprise data center environment.
  • Experience with Server Operating Systems
  • Experience with network administration, ability to clearly communicate networking requirements and issues to networking team
  • Knowledge of server virtualization
  • Comfortable working on a command-line (CLI)
  • Exposure to Disaster Recovery / business continuity, including server replication and failover testing
  • Prior exposure to patch management and system maintenance
  • Exposure to firewall administration, maintaining and updating firewall rules

Preferred skills (Nice to have, not required):

  • Bachelor’s Degree in a Technology field
  • 3 to 5 years relevant working experience.  Experience with retail sites a plus.
  • Prior experience with IBM i Operating System and IBM Power Systems
  • Knowledge and experience in scripting technologies
  • Experience in SAN administration
  • Familiarity with broad ranges of systems, including AIX, IBM virtualization/VIOS, Linux
  • Exposure to SAP HANA
  • Experience with service providers and business partners/vendors

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