Summary:
We’re in search of an experienced ITSM-ServiceNow
Architect, lead ServiceNow ITSM solution design, development, and
enhancement. Requires 10+ years in IT with 5+ years in ITSM, strong
scripting (JavaScript, Python, PowerShell), and platform module configuration.
Must have excellent communication skills, experience with Workflow/Flow
Designer, and preferably ServiceNow certifications (Administrator,
Implementation Specialist).
Here
are some of the specific details:
Job Title: ITSM – ServiceNow Architect
Location: Frankfort, KY – Remote
Duration: Long-term Indefinite
Contract
Description:
The
Systems Architect (SA) role is accountable for all aspects of the technical
solution and implementation from initiation through closeout of customer
projects. The SA leads onsite and virtual technical requirements gathering
workshops with client customers to capture all requirements necessary to
implement the solution on the current ITSM platform. The SA provides
consultative guidance to the customer, and designs the overall solution based
on ITSM platform and industry specific best practices.
The
SA will provide administrative/technical development support in addition to the
following typical activities expected of the Systems Architect role:
Environment:
Cabinet
has transitioned it’s ITSM platform to ServiceNow effective June 30, 2020. The
platform is servicing multiple service desks as well as the cliemt primary IT
Support agency, CABINET. We are seeking to expand on the capabilities of the
platform and continue to mature our CMDB as well as automating many of our
internal processes.
Provide
subject matter expertise in the design, configuration and implementation of the
following capabilities within current ITSM platform:
·
ITSM,
CSM, FSM, IRM, ITOM (CMDB & Service Mapping), SAM (Software Asset
Management), HAM (Hardware Asset Management), Service Portal, and others.
·
Lead
requirements gathering workshops to provide technical guidance, and assist with
capturing all necessary business, functional and technical requirements
necessary to design and implement the solution
·
Research
and evaluate technical solutions to make informed recommendations on the most
appropriate, efficient and cost-effective solution based on the customer
requirements and the statement of work
·
Designs
data model and architecture required to implement solution using technology
specific best practices and standards.
·
Provide
technical guidance and serve as an escalation point for the development team
·
Support
and coordinate scheduling and execution of releases, product upgrades, new
technology deployments.
·
Produces
and maintains detailed knowledge transfer documentation including design specs,
maintenance, troubleshooting, deployment, technical notes, and testing, etc.
·
Proactively
maintain knowledge and understanding of the latest ServiceNow features and
product offerings
·
Perform
and participate in product roadmap planning
·
Identify
trends across customer implementations to improve future implementations
·
Driving
continual service improvement through establishment of best practices, reusable
assets and refinement of the implementation processes.
·
Successful
candidates should possess the following skills, with preference given to the
items so marked.
·
Effective
verbal and written communication skills are vital to success in the role.
·
Operate
in a fast-paced environment where you will be responsible for supporting
multiple customer projects in parallel.
·
Ability
to understand and translate user requirements into technical best practice
solutions that align with customer expectations.
·
Comfortable
interfacing with all levels of customer stakeholders
·
Ability
to listen, interpret, strategize and consult on complex business processes and
technical concepts
·
Experience should include scripting, tool configuration (to
include Client Scripting, Script Includes, Business Rules, UI Policies &
ACL’s), design work, technical configuration, and deployment.
·
Specifically, candidates shall possess the skill to
configure on an ITSM platform including the creation and/or customization of
the core applications such as Workflow Editor/ Flow Designer, Incident,
Problem, Change, Knowledge, Service Catalog and Portal.
·
Emphasis
on architecting & configuring automated workflows thru the use of Workflow
Editor/ Flow Designer.
·
We
are seeking the ability to identify layout, design, and presentation, as well
as the technical capabilities of configuring in order to improve the ease of
use for our customers.
·
Bachelor’s
degree in Computer Science, Engineering, or other related fields or equivalent
professional experience
·
Proficiency with scripting in JavaScript, Python &
PowerShell
·
Five years of advanced administration, configuration, and
development experience on an ITSM platform
·
Ten years of professional IT experience
·
Professional
consulting experience preferred
·
ServiceNow Certified Administrator preferred (Current
Release) *
·
Current ServiceNow Certified Implementation Specialist
preferred (Current Release)*
Let
me know if you are interested in this job and/or if
you can assist us by referring someone who is interested in this job, since we
offer the lucrative referral bonuses.
Benefits will also
be available, and details are available at the following link: Harvey Nash Benefits
I am looking forward to speaking with you today.
About us:
Harvey Nash is
a national, full-service talent management firm specializing in technology
positions. Our company was founded with a mission to serve as the talent
partner of choice for the information technology industry.
Our company
vision has led us to incredible growth and success in a relatively short period
of time and continues to guide us today. We are committed to operating with the
highest possible standards of honesty, integrity, and a passionate commitment
to our clients, consultants, and employees.
We are part of
Nash Squared Group, a global professional services organization with over forty
offices worldwide.
For
more information, please visit us at https://www.harveynashusa.com/
