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JDE Support Engineer

JDE Support Engineer
CO, Littleton

Job Description

Title: JDE Support Engineer

Type: Contract (9-12 months), full time

Location: Colorado, Littleton 80120 (now fully remote)

Must Have: Experience in Global JDE systems and Edi modules including Purchasing, Sales, Logistics and Finance; Understanding of ERP integration processes; ServiceNow or similar Help Desk Management and ticket system; JD Edwards F47 integration tables experience, Application integration strategies/tools, networks and telecommunications; Experience of SQL / CCLE / RPGLE / SFTP / FTP scripting / IFS / Query; Familiar with IT system change management

US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time


JDE SUPPORT ENGINEER

JOB DESCRIPTION:

In this role you will operate as part of the Global EDI Team covering the Americas MST office hours, working on support and maintenance of the B2B, B2C and internal EDI processes which will include JDE back office integration and interfaces with peripheral applications as well as Supply Chain solutions. 

 This role is responsible for operationally managing Help Desk tickets raised by users and other IT teams ensuring that EDI business document exchange and integration process availability and key data integrity is maintained at all times. You will support business users and other teams in solving any issues impacting delivery of EDI business documents and JDE integration processes.

You will strive for optimum efficiency and performance levels to enable smooth delivery of EDI operations.

 On a day-to-day basis, this role will collaborate with the other IT teams, business users and third-party managed service providers.


KEY DUTIES & RESPONSIBILITIES:

Analyze and monitor EDI processes, related applications (for example Warehouse Management Systems, Communications and Applications servers) and interfaces with JDE and 3rd party systems

Assist with testing of EDI data links between Trading Partners, communications and mapping software and JDE systems in the test environments

Ensure data integrity and optimum performance od EDI and integration processes

Create, maintain and enhance data validation, manipulation and error handling routines on iSeries for the JDE integration cycles

Create, maintain and enhance EDI data archiving processes

Carry out error investigation, fix and support activities to maintain smooth operation of Edi flow

Product high quality documentation, covering problem root cause analysis and solution, assist with internal and customer test plans and support documents

Provide end user support and training where required


EXPERTISE REQUIRED:

Demonstrable mix of skills including technical ability with high level of innovative thinking

Ability to analyse, investigate and resolve complex technical issues

Experience working with high volume, business critical, large capacity systems in a 24x7 environment

Experience in Global JDE systems and Edi modules including Purchasing, Sales, Logistics and Finance

Ability to read, understand and create complex documents and reports

Analytical thoroughness, high level of attention to detail

Ability to prioritise requests and task effectively

Basic understanding of EDI (B2B) message formats and communication technologies

Understanding of ERP integration processes

ServiceNow or similar Help Desk Management and ticket system

Ability to communicate concepts and issues clearly and concisely between IT and business

JD Edwards F47 integration tables experience

Application integration strategies/tools, networks and telecommunications

Experience of SQL / CCLE / RPGLE / SFTP / FTP scripting / IFS / Query

Familiar with IT system change management

Database concepts and design

Demonstrate IT best practices (including but not restricted to ITIL)

Excellent written/verbal communication and interpersonal skills

Theses would be an advantage but not a must: SQL Server Unix scripting and procedures, Understanding of communications within a LAB and WAN based environment, Windows Server architecture and security/certificates concepts and use, Experience working in multi-platform, multi format, cross system interface environments


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