Position Details:
Title: Jira Administrator 5
Location:
Mountain View, CA
94043 (Hybrid – 3 days/week onsite - (Tuesday, Wednesday, Thursday))
Duration: 12 Months Contract (Possible
extension)
Job
Description:
Role Details:
Expertise in
Jira and Atlassian products, including experience with Atlassian Cloud and
On-Premises setups.
Seeking a senior professional who can:
O Understand
requirements and design complete processes and workflows.
O Address
business problems and implement solutions in Jira.
O Conduct
roadmap planning, build dashboards, and craft advanced filters.
O Provide
solutions-focused guidance on Jira Service Management products.
O Implement
governance and best practices, including global vs. local fields/guidelines.
Candidate Requirements:
• 15+ years
of experience candidate is acceptable; senior candidates preferred.
• Experience
in AdTech or eCommerce is a plus, but not a requirement.
• Relocation
is acceptable.
Top Skills:
- Jira
Administration
- Business
Intelligence (BI) – EazyBI & ScriptRunner
- Atlassian
Suite Expertise
- Extensive
experience in solutioning (recommending solutions for business problems),
technically strong with excellent communication skills.
- Product
development
- Google
- AD
tech
- Amazon
- Syntech
- App
Development
Interview
Process: 3 rounds of
video interviews
Requirements
- 5+
years of experience administering Jira projects with advanced expertise in
tool administration of Jira/Confluence. Proficiency in Atlassian tool
suite is a plus (Jira Align knowledge is an asset).
- 8+
years of overall experience.
- Expert
knowledge of Jira plug-ins and add-ons like EazyBI & ScriptRunner is a
MUST
- Strong
knowledge of JQL to construct custom dashboards, advanced filters, and
reports.
- Process
oriented mindset with strong experience enabling enterprise-level
processes using Jira and Confluence and ability to effectively communicate
and present new solutions, ideas and process (must be comfortable
presenting to large teams)
- Excellent
technical troubleshooting skills and process implementation skills
- Working
knowledge of Agile (Scrum, Kanban, Scrumban) methodologies is a MUST.
- Ability
to work with diverse teams across different time zones.
- Strong
communication skills with ability to create and deliver Jira related
trainings.
Notes
- We
are looking for a highly motivated individual with strong experience in
administration and configuration of Atlassian Jira & Confluence
software suite both cloud and onprem. This role will manage and coordinate
changes in Jira in collaboration with our Project, Program, Product and
Engineering Managers. These changes can range from process improvements,
managing and customizing JIRA projects/workflows, and establishing
reporting. As a Subject Matter Expert, this position will take an active
role within the team to help drive process improvements around the Jira
structure and how we organize the projects and team along with
configuration and management of Jira and Confluence. They will also
collaborate with internal customers to understand requirements, implement
changes, test, and document.
Responsibilities
- Support
global teams with Jira and Jira Service Management projects including the
configuration of complex workflows, layout, field configurations, screen
schemes, permission schemes, notification schemes, custom fields,
automation, agile boards, and dashboards.
- Gather
requirements for business processes and determine ways to optimize and
improve Jira/Confluence organizational framework and identify where
functionality needs to improve to meet user requests; propose Jira add-ons
and plugins to enhance productivity, then follow through according to our
processes to install, test, and roll out.
- Configure
plans with Advanced Roadmaps and propose, implement and rollout solutions
which support PMO processes and user requirements.
- Create
Jira based reports, dashboards (EazyBI) and planning views based on
different user requirements to provide Product Roadmap stakeholders
visibility to actionable Initiative metrics and status reports.
- Configure
Confluence pages with Jira dashboards and reports and implement and
enforce JIRA hygiene practices; use Confluence to document detailed
processes related to the use of Jira for different Initiative lifecycle
phases such as Requirements Intake, Roadmap Planning, Execution, Delivery,
and Support.
- Collaborate
with teams across the organization to align and streamline project
configurations to expedite the rollout of standard ways of working;
conduct workshops and training on Jira and Confluence such as tools usage,
new functionality or features, best practices, etc.
Summary:
- The
main function of an IT project/program manager is to plan, direct, or
coordinate activities in such fields as electronic data processing,
information systems, systems analysis, and computer programming.
Job
Responsibilities:
- Review
project plans to plan and coordinate project activity.
- Manage
backup, security and user help system.
- Consult
with users, management, vendors, and technicians to assess computing needs
and system requirements.
- Meet
with department heads, managers, supervisors, vendors, and others, to
solicit cooperation and resolve problems.
- Recruit,
hire, train and supervise staff, or participate in staffing decisions.
- Evaluate
data processing proposals to assess project feasibility and requirements.
- Develop
and interpret organizational goals, policies, and procedures.
- Develop
computer information resources, providing for data security and control,
strategic computing, and disaster recovery.
Skills:
- Verbal
and written communication skills, problem solving skills, attention to
detail and interpersonal skills.
- Expert
ability to work independently and manage ones time.
- Expert
leadership and mentoring skills necessary to provide support and
constructive performance feedback.
- Expert
knowledge of circuit boards, processors, electronic equipment and computer
hardware and software.
- Expert
knowledge of production processes, quality control, costs and other
techniques for maximizing the effective manufacture and distribution of
goods.
- Expert
knowledge of business and management principles involved in strategic
planning, resource allocation, and production methods.
- Expert
knowledge of computer software, such as Visual Basic, Java, SQL, etc.
Education/Experience:
- Bachelor's
degree in a technical field such as computer science, computer engineering
or related field required. MBA or other related advanced degree preferred.
- PMI
or PMP certification preferred.
- 10+
years experience required.
