Job Application

Title: IT Field Support

Type: Full time permanent

Location: Brooklyn,  NY

US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time”

Must Have: Spanish, Own Car, Clean driving record, IT support Experience

Job description:

• Provide first point of contact for support issues
• Answer a high volume of phone calls, collaborating with customers to resolve KF applications, wireless devices, printer, or computer problems in real time
• Process service tickets/work logs related to KF related problems, train customers our KF applications and various wireless peripherals
• Elevate complex issues/problems to appropriate team members
• Troubleshoot and correct problems on site
• Perform scheduled hardware and/or software installations.
• Configure, Install, and more importantly maintain new or used peripherals, network printers, and POS equipment.
• Assist customers with desktop applications, maintenance and troubleshooting Network Equipment KF Software related, remotely using TeamViewer, MS Office, ADC, Windows etc.
• Install, train and deploy new KF applications, ADC application, Scales configuration, and Wireless peripherals. (Data collection, Network Validation, and Training/Network Standardization)
• Work to gather information, or resolve issue independently or collaboratively
• Quickly learn and retain relevant system knowledge
• Telecommunications line installer and repairer, basic data communications troubleshoot, terminate data cable, know how to run data cable if needed (short runs only) and trace a cable to determine if it’s good or not.
• Support stores for grand opening
• Respond to customer inquiries and problem solving in a professional and effective manner
• Provide feedback to manager regarding service failures or customer concerns
• Maintain in depth working knowledge of Key Food retail systems and processes
• Perform other related duties as assigned

QUALIFICATIONS

EDUCATION

• Experience or education in the IT field preferred; Associates degree required