Key Management Services Analyst
Kansas City, Missouri Hybrid
24 Months
We are looking for someone who has good, strong organizational skills, good customer skills, because we are a customer facing team, so we will be engaging the customer via phone, email, teams, chat on a regular basis. So good customer service skills are also important.
Role
We are looking for customer centric candidate with good experience in payments or ticketing side.
• Project manage the exchange of cryptographic keys and related material between MasterCard and its customers for the enablement and continuity of the services offered.
• Operate the security and key management systems used by the KMS within the boundaries of operational and security procedures.
• Provide support to both internal and external customers, on both specific technical questions relating to the services as well as general operational or procedural aspects.
• Participate in the operational set-up of new security services offered by MasterCard and in the improvement of the operational efficiency of existing services.
• If someone does not have the specific Key Management or cryptographic background that we're looking for, we train them and go through the process and the procedures and as long as they have the basic understandings and they can
All About You
• Knowledge /Experience (preferred)
• Knowledge of payment authorization systems
• Technical and basic knowledge of IT Security and cryptography
• Customer service background
• Fluent in English, both verbal and written, Spanish is a plus.
• Well organized and detail oriented
• Possesses strong customer support and communication skills, both verbal and written, and strong relationship and collaborative skills.
• Willingness and ability to learn and take on challenging opportunities and to work as a member of diverse and geographically distributed team
• Accurate and possess analytical skills with the ability to think ‘outside the box’
• Flexible and capable to multi-task and cope with emergency and stressful situations
• Must have the ability to work in a team in a cooperative and structured manner
