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L2 Support Engineer (.Net developer)

L2 Support Engineer (.Net developer)
NY, New York

Job Description


Title: L2 Support Engineer (.Net developer)

Type: Full time Perm role

Location: New York, NY

Must Have: .Net, ASP.Net, C#, Support

Salary: 90,000 per year

US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time”

Overview of Role:

To enhance our global support team, we are hiring a L2 Support Engineer with strong, proven customer facing services experience in the IT market to be based in our New York, leading our North American customer support team. The L2 Support Engineer will build and expand upon our professional and quality support service to all our customers and ensure customer satisfaction by meeting or exceeding internal Service Level Agreement targets and expectations. The successful candidate is expected to maintain a professional, courteous and customer service focused attitude always.

This L2 Support Engineer will apply a mix of technical leadership, application programming, analysis of production defects, incident, activity prioritization, as well as interacting directly with our customers (both remotely and on-site), and managing day to day priorities of local Customer Support team.

Main Responsibilities:

  • Primary responsibility is to provide excellent direct customer support service to our clients worldwide, leading a team of Customer Support professionals locally
  • Support & maintenance of web applications based on .NET 4.5 technology
  • Ensure support requests are managed and resolved within the agreed service level agreement (SLA)
  • Interacting with customers remotely and on client sites, directly as incident owner or supporting local Customer Support team in a mentor capacity
  • Ownership of critical or major incidents for our North American Region
  • Provide regular updates to users to ensure they kept fully informed of developments
  • Retain ownership of problems through to resolution to ensure a high level of user satisfaction
  • Investigation / analysis of production defects to ascertain their root cause
  • Bug fixing, and application of fixes to production and non-production environments
  • Develop change requests from detailed design specifications
  • Working with other developers to ensure deadlines are met
  • Adhere to our companys coding standards
  • Managing the deployment of new releases
  • Creation and updating Knowledge Base
  • Creation and updating of technical documentation.

Requirements

Experience:

  • Minimum 7 years development experience
  • Minimum 3 years technical team lead experience
  • At least 2 years .NET ideally mostly of C# 2.0, ASP.NET 4.5, XML
  • Min. 3 years of experience in programming T-SQL or PL / SQL.
  • Knowledge of JavaScript, JQuery, HTML, CSS.
  • Experience in administration and troubleshooting with MsSQL and IIS.
  • Technical expertise in the field of operating systems and networks will be an advantage.
  • Experience in programming in Bash/regex (the analysis of large blocks of the system log) will be an advantage.
  • Knowledge of ITIL
  • Excellent communication and interpersonal skills
  • Proven experience of working to Service Level Agreements (SLAs)
  • Knowledge of the financial services industry an advantage

Education:

  • Degree or Diploma in Computing or similar related qualification
  • Microsoft Certification an advantage

Benefits

  • Opportunity to work with clients and colleagues on a global scale
  • Buddy system for all new starters
  • Collaborative working environment
  • Extensive training programmes, classroom and online, through our University’
  • Opportunity to work on a cutting edge Fintech Product, using the latest of tools and technologies
  • Defined training and role tracking to allow you see and assess your own career development and progress
  • Active sports and social club

Competitive company benefits, such as flexible working hours, work from home policy and much more


Apply Now