Job Title: Logistic Specialist
Location: Nashville, TN (Onsite role)
Contract Duration: 06 Months
(Extendable)
Shifts:
Sun-Wed
-- 08:00 AM to 18:30 (6:30 PM)
Wed-Sat -- 08:00 AM to 18:30 (6:30 PM)
Job Description:
Client’s Intermodal Operations team is seeking highly skilled and motivated
Transportation Specialists to join this rapidly growing team. Operations drives
the end to end operational execution of all loads (internal and external)
shipped on our 1P network. The team supports regions and shippers across the
Supply Chain network and is tasked with ensuring on-time pickup and delivery of
freight from vendors, Client fulfillment centers (FCs), rail yards and shipper
hubs. In the case of disruptions, the Operations team is responsible for
addressing the disruption, keeping all stakeholders informed and ensuring
timely resolution of the issue. The Operations team is the first line of
defense in understanding network trends, delays, dwells and other exceptions
that impact ability to deliver a world class transportation product that serves
its customers on time.
An ideal candidate has a background in customer service/call center,
transportation, and/or supply chain environments. Additionally, a passion for
quickly providing solutions and resolution to challenges by using strong
communication, problem solving and organizational skills is a must. Successful
candidates will enjoy working in a fast-pace, high-volume call center
environment with a lot of growth opportunity. They will thrive on
accountability to themselves, team, carriers/drivers and work schedules!
Key job responsibilities
-Deliver excellent carrier and driver experience/solutions, in a high-volume
contact center environment, through researching, problem-solving, setting
appropriate expectations and working within the Client Transportation network
to get trailers/trucks back on track when disruptions occur
- Work in fast-paced environment, and adhere to schedules: start/stop, and
breaks/lunches
- Support workload surges and/or weather-related operations as needed to
include working significant overtime during designated high-volume peaks
- Use internal systems to gather data from multiple sources to support
reporting on a daily, weekly, monthly and quarterly basis
- Provide support to field teams and partners by creating repair requests,
monitoring load execution, ensuring on-time pickup and delivery metrics
- Work with cross-functional teams. Use analytical skills to drive data-driven
decision, and effectively communicate insights to others across Transportation
Operations Management, Client Freight Shippers, rail partners, Carriers, and
Fleet
- Provide support to drivers and carriers with over the road disruptions
A day in the life
The Client Transportation Operations Specialist facilitates the continued flow
of Client’s supply chain by passing information to key stakeholders and
resolving disruptions that impact customer experience or the flow of
information impacting performance and delivery. The Specialist addresses or
escalates any concerns arising during the lifecycle of freight leaving rail
ramps, shipper hubs, Client fulfillment centers, or transiting between rail to
OTR carriers. The day-to day role requires the specialist to provide
resolutions by researching and querying internal tools and making real-time
decisions in accordance with their guidance and standard work processes. In
this role, the Transportation Operations Specialist will be able to understand
the process and requirements/be able to analyze data and notice trends and be
able to drive Customer Experience without compromising on time. This position
will need to have the experience to understand Logistics and should be able to
communicate clearly in the written and oral form.
Basic qualifications
- 1+ years of working with computers and Microsoft Office (including Outlook,
Word, and Excel) experience
- High school or equivalent diploma
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or
holidays
- Are 18 years of age or older
Preferred qualifications
- - Work a flexible schedule/shift/work area, including weekends, nights,
and/or holidays
- - 1+ years of contact center experience, or experience in the customer
service/contact center industry
Harvey Nash
