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Logistics Specialist 4(CPO Triage Operation Supervisor)

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Job Description

Logistics Specialist 4(CPO Triage Operation Supervisor)

Coppell, TX (day one from onsite)

12 months contract


Job Description

Client Electronics America, Inc. is committed to employing a diverse workforce, and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

For decades, Client has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what’s possible, and constantly innovate.

At Client Electronics America, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Client. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Client, we Own the Unknown.

Position Summary:

Client Electronics America is looking for a CPO Triage Operation Supervisor within the SEA MPC RB Team to set up and operate CPO Triage. CPO Triage Operation Supervisor will be the main point of contact for supervising 3rd party Triage vendor’s performance and allocating Manpower for receiving, unpacking, triage, and transferring operation. In this role, the selected candidate will be an excellent communicator who is able to achieve our new CPO business target. This position will maintain relationships across the buffer WHSE operation network and within internal business partners to ensure a clear understanding on the results of the team’s effort. This position will actively supervise the CPO Triage operations of SEA MPC and identify areas for performance improvements.

Role and Responsibilities:

  • Manage overall Client trade-in triage operation to ensure received products are processed within target lead time
  • Monitor and manage inventory flow from the beginning of receiving Trade-In Devices to the end of completing CPO Triage process
  • Promote strong core relationship with 3rd party vendor staffs for following through provided CPO Triage guideline and policies
  • Manage Trade-In Devices receiving forecast to set up weekly CPO Triage plan as well as review CPO Triage capacity
  • Identify opportunities for lead time improvement, cost reduction on each work station
  • Maintain continuous communication with CPO Account Manager and E-com team to ensure efficient CPO Triage process pipeline
  • Ensure triage completed Devices are transferred to SEV for repairing process without delay
  • Support periodic audit on CPO Triage process operation
  • Proactively communicating service failures to Engineering Team to minimize service failures, promote on time service
  • Interact with cross department within the organization and have strong relationship with internal business partners
  • Report, and provide initial action plan to support any performance deficiency
  • Generate weekly KPI and forecasting reports to effectively manage area of responsibility

Skills and Qualifications:

  • At least 3-5 years of relative verifiable professional experiences (Warehouse operation, Inventory Control or 3rd party vendor Management operation) are required.
  • Ability to identify the business needs driving internal / external customer requests and translate into company objective
  • Excellent listening, communication, and interpersonal skills
  • Demonstrated expertise working with related systems and effective 3rd party vendor performance management is preferred.
  • Prior experience in project management is preferred.
  • Aptitude for fostering positive relationships and Teamwork
  • Must have advanced Microsoft Office Suite of PC software applications experience with Excel spreadsheet and PowerPoint preparation skills
  • SAP experience is a plus
  • Bilingual in Korean
  • Travel up to 50%

Must Haves:

Bilingual in Korean is a hard requirement

Top 3 must-have skills/requirements – 1. Bilingual in Korean is a hard requirement Education requirement – BA

Years of experience – At least 3-5 years of relative verifiable professional experiences (Warehouse operation, Inventory Control or 3rd party vendor Management operation) are required.

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