MAC Tech Support Engineer

MAC Tech Support Engineer
PA, Philadelphia

Job Description

We are looking for a MAC Tech Support Engineer for a contract to hire position with our client in Philadelphia, PA.  The right candidate will have about 3-5 years experience.  Must have strong MAC support experience. The environment is 95% MAC and 5% PC.  Please send qualified resumes to mary.abraham at

The Technology Department is responsible for the 24x7 operations and support of all IT systems within company. The Support Engineer plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software and mobile device troubleshooting, employing a high degree of customer service, technical expertise and responsiveness. The position requires a phenomenal team player attitude, the ability to work rotating shifts and tenacity to occasionally contribute to urgent issues outside normal work hours.

General responsibilities and duties:

  • Monitor Helpdesk system for inbound issues
  • Handle immediate need activities such as video conferencing setups, new employees joining and office reconfigurations
  • Ensure all issues are logged and documented in the Helpdesk system
  • Quickly and professionally assess issues, and take steps to resolve
  • When resolution is complete, document cause and resolution then close Helpdesk incident
  • Escalate and refer unresolved issues to other team members or Level 2 when appropriate
  • Deal with various vendors (mobile, telecommunications, data etc.) and escalate issues to them directly
  • Deal with remote problems
  • Administer user accounts in MAC OS and Active Directory
  • Setup and support mobile devices
  • Setup and support desktop telecommunications terminals (phones, voicemail services and inbound routing)
  • Perform basic server administration (power cycle, troubleshooting connectivity issues)
  • Mange the network connectivity (patch cables, switch and router infrastructure)
  • Ensure a high degree of information security through password controls, prompt termination and activation of users etc.

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