Main Console Operator (# 8325)

Here is the new opportunity:

Summary:
We are seeking a candidate with deep hands-on expertise in Technical support, troubleshooting, and networking.

Here is the new onsite opportunity:

1. Position Information:

• Work Schedule (40 hours per work week):
• 3rd Shift Scheduling (30-minute unpaid lunch). Please note the days and hours may change slightly for team coverage but will still follow typical 3^rd shift hours.
• Monday: 10:30 PM – 9:00 AM (10 hours)
• Tuesday: 10:30 PM – 9:00 AM (10 hours)
• Wednesday: 10:30 PM – 9:00 AM (10-Hours)
• Thursday: 10:30 PM – 9:00 AM (10 hours)
• Work Location & Environment:
• Location: 101 Cold Harbor Drive, Frankfort, KY 40601
• Work Type: On-site – telework not authorized.
• Environment: Open office concept with shared workstations.
• Attire: Business Casual – jeans are authorized.
• Note:
• The MCO supports operation of critical infrastructure of the Client and does not close for weather related issues.
• No direct interaction in official capacity with the general public in this position.
• This position will require an additional orientation and training period of at least one (1) week on 1st shift.

1. Responsibilities and Duties:

• Monitoring of the CABINET and other Client Executive branch information technology assets through web-based and other computer-based tools.
• Creating, updating, and providing detailed notes of incident tickets and tasks arising from issues found during the monitoring activities, site network outages, and other user/agency issues related to CABINET services and activities.
• Verbal and electronic communications with various Commonwealth, county government, and other governmental agencies attached to the Executive Branch of the Commonwealth.
• Monitor the status for the CABINET Data Center including the environmental conditions of the center.
• Control access to the CABINET Data Center through creation of access request, processing of visitors to restricted areas, and providing escorts into the restricted areas.
• Provide Tier 1 level customer support for Information Technology (IT) related as required.
• Initiate escalation activities as required to support the resolution of issues and keeping detailed notes in the ticketing system used by the CABINET.
• Safeguarding and proper use sensitive information and equipment preventing the loss and/or unauthorized distribution of that information/equipment.
• Following official policies, procedures, laws of the EOM, CABINET, and Client – including federal guidelines, requirements, and laws as required.
• Support physical changes and maintenance of the CDC.
• Other duties and assignments in the support of the EOM, CABINET, and Client official activities.

1. Required Skills and Abilities:

• Experience as a Desktop Support technician or other IT support with experience diagnosing and resolving technical issues with hardware and software systems, providing general IT support duties with excellent troubleshooting skills.
• Reliable attendance.
• Intermediate computer skills:
• Windows Operation Systems (OS).
• Basic Windows OS networking tools with command prompt or PowerShell.
• Microsoft 365 Copilot application experience (Outlook, Teams, Word, Excel, SharePoint, PowerPoint)

1. Additional Desired Skills and Abilities:

• Experience with creating tickets, request, and logging notes into IT Service Management (ITSM) ticketing system.
• Data center operations experience.
• Experience with interacting of enterprise IT management and monitoring systems (active directory, Dynatrace, ServiceNow, Windows System Center).
• Programming experience with a focus in JavaScript and TypeScript. Understanding fundamentals of database operations and Application Programming Interface (API) interactions.

Let me know if you are interested in this job and/or if you can assist us by referring someone who is interested in this job, since we offer lucrative referral bonuses.

A reasonable, good-faith estimate of the minimum and maximum for this position.
Benefits will also be available,

I am looking forward to speaking with you today.

About us:
Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.

Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.

We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.
 
For more information, please visit us at https://www.harveynashusa.com/

Thanks,
Nishant Kumar
Nishant.kumar@harveynash.com