Job Description:
Introduction:
The Manager, Customer Story Development is a key player on the Customer Marketing team, responsible for identifying target customers, capturing their success stories, and delivering high-quality content. This role collaborates with key business stakeholders to build and maintain a pipeline of compelling customer stories, pitch the value of advocacy, conduct in-depth interviews, and oversee the end-to-end content production process.
Must have skills:
- Customer marketing experience.
- Storytelling experience.
- Customer-facing experience.
Qualifications:
- 6+ years of experience in information technology, cloud industries, customer advocacy, customer references, or customer-facing marketing roles.
- Proven track record of delivering compelling customer stories—written, video, and stage—with published examples.
- Experience working with large brand customers to engage in customer advocacy, including navigating internal approvals for communications and legal teams.
- Strong understanding of marketing, sales, and communications priorities, with a history of delivering high-impact customer stories.
- Expertise in the AMS market with experience in a SaaS/Enterprise Software company.
- Self-starter with a high-energy, results-driven mindset who thrives in a fast-paced environment.
- Exceptional communication skills, with the ability to engage cross-functionally and at all levels, including senior leadership.
- Curiosity for AI & Innovation: Passion for AI, new technologies, and experimenting with innovative ideas and tools.
A reasonable, good faith estimate of the minimum and maximum hourly wage for this position is $60/hr. to $65/hr. on W2.
Benefits will be available, and details are available at the following link: https://rb.gy/foel75.
