Network Operations Specialist

Network Operations Specialist
NY, New York

Job Description

We are looking for a Network Operations Specialist for a full time permanent position with our client in NYC.  Must be able to work Mon-Fri 11am to 7pm.  Please review the job details below and send qualified resumes to


  • Assist in the support of the mainframes, servers and communication networks at all facilities for hardware or software errors
  • Design and execute diagnostic tests to monitor the health and performance of computer systems and communications equipment
  • Monitor client help desk calls and assist in the in resolution of problems; escalate problems to internal technical groups as appropriate
  • Test and install communications equipment for internal and external customer use
  • Create documentation that will troubleshoot internal networks and systems efficiently
  • Provide training for Operations Representatives on the various networks and systems that the company supports
  • Provide enhanced network support for WAN and IP Telephony networks
  • Proactively contact participants when surveillance systems identify connectivity issues
  • Interface with vendors and clients to repair and resolve installation issues
  • Support wide-area MPLS services, as well as other communication lines, for all customer communication links
  • Implement changes in our customer facing environments
  • Coordinate and participate in Disaster Recovery exercises
  • Prepare Operations for the implementation or decommission of services
  • Assist on various team projects to ensure Continual Service Improvements occur within Operations

Knowledge & Skills:

  • Must be detail-oriented and organized in both thought and practice
  • Good verbal and written communication skills
  • Strong analytical and problem solving skills
  • Must have a professional demeanor and be able to effectively work with external customers, vendors and staff
  • Ability to work under pressure and handle conflicting priorities
  • Experience/Education/Certification:
  • Bachelor’s degree or education/training in an IT related field
  • 3+ years’ experience with Cisco routers and switches
  • 3+ year's experience with Red Hat Linus in an enterprise environment
  • Experience using various versions of Windows Server
  • Experience in analyzing debugging issues as it applies to Cisco switches and routers
  • Experience supporting IP Telephony systems
  • CCNA, CCNP, MCSE and ITIL certification a plus
  • IBM MQ and Connect Direct experience a plus
  • Linux Shell Scripting

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