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Network Specialist

Network Specialist
TN, Nashville

Job Description

This position is alert driven using a master console to manage issues as they come in.  Person has to be able to understand the structure of the team and who can solve the issue and communicate to that team, vendor, etc.  Majority of the work will be IP telephony (CISCO) and being able to config & program remotely.  Security understanding to be able to monitor spam abuse and what is the appropriate action to take for resolution.

  • Provide Tier1 troubleshooting of network and systems issues
  • Manage the Critical Incident process
  • Manage the Virus remediation process
  • Provisions and supports IP Telephones
  • Provide IT phone support to customers during peak times and after hours
  • Working knowledge of large network infrastructures and troubleshooting
  • Working knowledge of Cisco IP Telephony provisioning
  • Working knowledge of Virus remediation
  • Working knowledge of IT Technical phone support
  • Working knowledge of Active Directory
  • High level of attention to details
  • Excellent communication skills (written and verbal)
  • Excellent organizational skills required

TOP 3 SKILLS:

  1. CISCO - IP telephony/switches - routers
  2. NOC experience
  3. Call Center environment understanding   great communication/troubleshooting skills

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