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Omnichannel Program Manager

Omnichannel Program Manager
NY, New York

Job Description

Title: Omnichannel Program Manager

Type: Contract

Location: Remote/New York, NY

Must Haves: Retail and/or ecommerce knowledge; Agile environment experience

US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.

Role Summary

You will work in a fast-paced environment with a global community of innovative, exciting team members at the helm of the company’s digital transformation.  Your role will have you working on all aspects of the omnichannel fulfillment experience with our range of brands, from engaging customers via digital marketing channels, searching and browsing for products in the online shop and other sales channels, fulfilling needs throughout the customers' journey to receiving their order and any other high touch customer service and clienteling that drives loyalty, upsell and cross-sell. 

The Omnichannel Program Manager provides key support to the global business team by facilitating program planning and delivery across multiple initiatives focused on cross-channel retail and distributed order management.  The program manager will be responsible for coordinating with global business teams and delivery teams to prioritize work streams, manage risks and resolve issues, and provide communication to all stakeholders.

Success criteria

·       Proactive solutioner prioritize work and time effectively

·       Interpret business needs into a working plan that the dev teams can work from

·       Translate technical concepts into business terms to drive cross team collaboration

·       Have a customer first approach to understanding of business and marketing needs of our different brands, and of the end to end customer experience

·       Exhibit curiosity and the desire to learn new tools and technologies

Key responsibilities

·       Build and maintain working relationships with business leaders, team members, vendors, and other departments involved in multiple projects 

·       Help define program scope, objectives and deliverables in support of business goals and work with senior leadership and stakeholders to gain approval

·       Manage multiple projects in a fast-paced, agile environment, working closely with project managers, development teams and stakeholders to ensure successful product and feature launches

·       Effectively communicate project status with respective stakeholders and executives

·       Create program overview decks and training materials and present them to stakeholders

·       Develop delivery plans and timelines for feature and program development; closely monitors and tracks progress, resource allocation, dependencies and risks

·       Provide day-to-day leadership to delivery teams with clear direction and guidance, including risk mitigation

·       Work with teams to problem-solve, jointly brainstorming solutions that meet business needs and make sense within the product and engineering constraints

Who You Are

·       Bachelor’s Degree in a related field of study, Computer Science or technical fields or equivalent experience in an internet-driven business environment in a role closely connected to the creation of technology solutions

·       7+ years of experience managing programs and multiple projects with cross-functional teams under demanding deadlines 

·       Strong background in system design work through feature and functional specification

·       Able to simultaneously manage projects and deliverables under tight deadlines

·       Direct experience working in omnichannel retail or cross-functional role with proven ability to manage expectations

·       3+ years of direct experience working in an Agile (SCRUM, SAFe, etc) product development environment 

Skills Preferred

·       Excellent communication, account and partner management and team-building skills

·       Work experience with offshore/nearshore/onshore model or domestic remote team

·       Strong organizational skills to assist in managing multiple projects and tasks

·       Ability to multi-task, work independently and collaborate with cross functional teams

·       Proficient in project management software and agile task management software

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