Role: On Site Technical
Support/System Admin
Location: Rosedale MD, United States(On site)
Duration: Contract
US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor
Responsibilities:
- Provide
technical support across the Windows, Mac, and Linux platforms.
- Maintain
a physical presence on the Farm ensuring that all Farm staff tech requests
are addressed and assigned appropriately in a timely manner.
- As
the first contact for the Tech Team, report any computing/network
abnormalities, unusual trends, and potential cyber events to the
appropriate teams.
- Work
with the Tech Team to troubleshoot and resolve software, hardware,
networking, and printing problems
- Configure
new and existing computers, printers, scanners, tablets, and equipment
- Provide
Zoom Room video conferencing support for all conference rooms at the Farms
- Resolve
support tickets within required timeframes
- Reset
passwords and troubleshoot account issues
- Provide
user training as needed
- Document
procedures and maintain knowledge base
- Manage
equipment returns, swaps, loaners, and reconfiguration/wipe/reset of them
to ensure operational readiness.
- Security
- Working with HRBP to manage access control systems, entering and
updating security keycard access.
Requirements:
- Ability
to work all days (24 hours a day, 7 days a week operation, including
holidays)
- 1+
years’ experience supporting and troubleshooting technical IT issues
- Strong
working knowledge of diagnostic software and equipment.
- Hardware
and software troubleshooting skills
- Diagnostic
skills in hardware, network, printing, Androids, iOS, and operating
systems
- Excellent
communication, writing, and customer service skills
- Knowledge
of Gmail and Google Apps and Slack
- Knowledge
of multiple operating system platforms
- Networking
cabling basics Cat5 / 5e / 6
- Basics
network troubleshooting
- Experience
using a ticket system
A reasonable, good faith estimate of the minimum and maximum hourly pay rate for this position is $35/hr. on W2 and $42/hr. on W2
