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On Site Tech Support (# 5691)

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Job Description

Role: On Site Technical Support/System Admin

Location: Rosedale MD, United States(On site)

Duration: Contract

US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor


  • Provide technical support across the Windows, Mac, and Linux platforms.
  • Maintain a physical presence on the Farm ensuring that all Farm staff tech requests are addressed and assigned appropriately in a timely manner.
  • As the first contact for the Tech Team, report any computing/network abnormalities, unusual trends, and potential cyber events to the appropriate teams.
  • Work with the Tech Team to troubleshoot and resolve software, hardware, networking, and printing problems
  • Configure new and existing computers, printers, scanners, tablets, and equipment
  • Provide Zoom Room video conferencing support for all conference rooms at the Farms
  • Resolve support tickets within required timeframes
  • Reset passwords and troubleshoot account issues
  • Provide user training as needed
  • Document procedures and maintain knowledge base
  • Manage equipment returns, swaps, loaners, and reconfiguration/wipe/reset of them to ensure operational readiness.
  • Security - Working with HRBP to manage access control systems, entering and updating security keycard access. 


  • Ability to work all days (24 hours a day, 7 days a week operation, including holidays)
  • 1+ years’ experience supporting and troubleshooting technical IT issues
  • Strong working knowledge of diagnostic software and equipment.
  • Hardware and software troubleshooting skills
  • Diagnostic skills in hardware, network, printing, Androids, iOS, and operating systems
  • Excellent communication, writing, and customer service skills
  • Knowledge of Gmail and Google Apps and Slack
  • Knowledge of multiple operating system platforms
  • Networking cabling basics Cat5 / 5e / 6
  • Basics network troubleshooting
  • Experience using a ticket system

A reasonable, good faith estimate of the minimum and maximum hourly pay rate for this position is $35/hr. on W2 and $42/hr. on W2 

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