Operations Manager, Business Ops (Product Team)
Job Title: Operations Manager, Business Ops (Product Team)
Location: New York, NY (100% Remote)
Duration: 12+ Months
Key Must Haves: * strong communication skills
* Liaise between affiliate brand and product team for getting bugs prioritized into an upcoming sprint.
* Responsible for troubleshooting and support of features already released in production.
* Coach affiliate brands on tools and new features that are delivered.
* Understand every aspects of product capabilities in order to be able to effectively troubleshoot and support the sites.
* Provides feedback around recurring incidents and challenges and drafts proposal to Product Manager for enhancements.
* First point of contact for production issues that are not blockers.