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Operations Manager, Business Ops (Product Team)

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Job Description

Job Title:  Operations Manager, Business Ops (Product Team)

Location: New York, NY (100% Remote)               

Duration: 12+ Months


Job Description:                             


Key Must Haves: * strong communication skills

Skills Required:

* Liaise between affiliate brand and product team for getting bugs prioritized into an upcoming sprint.

* Responsible for troubleshooting and support of features already released in production.

* Coach affiliate brands on tools and new features that are delivered.

* Understand every aspects of product capabilities in order to be able to effectively troubleshoot and support the sites.

* Provides feedback around recurring incidents and challenges and drafts proposal to Product Manager for enhancements.

* First point of contact for production issues that are not blockers.

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