Job Title: Retail Store Application Specialist (POS
Analyst)
Location: Matawan, NJ 07747
Perm (FTE) role
This is Operational support-focused position with an
emphasis on troubleshooting, vendor coordination, and supporting store
onboarding
Summary:
- The
Retail Store Application Specialist supports the deployment, integration,
and ongoing operation of co-op applications used by member stores and
store chains.
- This
role works closely with store members, internal teams, POS vendors, and
service providers to understand store needs, support quality
implementations, troubleshoot issues, and ensure co-op solutions integrate
effectively with multiple point-of-sale systems and store operations.
Job Description:
- Configure
co-op applications and support data integrations with store POS systems.
- Support
new store onboarding, conversions, implementations, and related setup
activities.
- Assist
store personnel with POS setup, personalization, hardware implementation,
and integration readiness.
- Provide
Level 2 support for member stores and escalate issues according to defined
procedures.
- Gather
store requirements, document needs, and serve as a liaison between stores
and application teams throughout the SDLC.
- Monitor
data integrations and take corrective action to resolve issues.
- Participate
in QA and user acceptance testing for system changes impacting store
operations.
- Develop
store communications, training materials, and implementation support as
needed.
- Identify
opportunities to improve efficiency, usability, processes, and store
support.
- Coordinate
with IT Field teams, POS vendors, and service providers to resolve store
requests and support onsite needs.
Qualifications:
Education & Background
- Bachelor’s
degree in MIS, Computer Science, or related field.
Skills & Competencies
- 5+
years of Point-of-Sale technology experience.
- Experience
with full POS implementations in a retail environment.
- SAP
S/4 / PI experience; grocery or consumer retail experience preferred.
- Ability
to gather, document, and communicate business requirements clearly.
- Strong
understanding of store, item, pricing, customer, and shopper data
integrations with POS systems.
- Experience
providing Level 2 store support; ITIL knowledge a plus.
- Ability
to work independently, prioritize effectively, and manage multiple tasks
in a fast-paced environment.
- Knowledge
of SDLC and full lifecycle implementations.
- Experience
creating testing scenarios and scripts to support quality implementations.
- Strong
written and verbal communication skills for working with store members,
colleagues, vendors, and service providers; multilingual a plus.
- Strong
teamwork and collaboration skills to support cross-functional priorities,
implementations, and issue resolution.
- Proficiency
with Microsoft Office, especially Excel, Outlook, Word, and PowerPoint,
for tracking, reporting, analysis, and follow-up.
- Ability
to diagnose incident root cause and implement corrective and preventive
actions.
- Experience
with customer loyalty solution setup and maintenance.
- Ability to supervise, train, or support team members as needed.
A reasonable, good faith The anticipated base pay
compensation range for this position is $65k to $75k as base
Benefits: Full time employees are eligible
For Health Insurance, Paid Time Off, and 401k match
* The pay range listed above reflects the expected
starting salary /Pay rate for this role. This range may be adjusted based on
market conditions, location, and other relevant factors. The Company will
determine the final starting salary/Pay rate in consultation with the selected
candidate(s), in full compliance with applicable laws
