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Process Coordinator (# 5834)

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Job Description

Job Title: Process Coordinator

Location: Winston-Salem, NC 27107

Duration : 12+ Months

Must Have: SharePoint (SharePoint Online), PowerPoint, Excel,   Documentation 


Job Description

Position summary:

  • The Process Coordinator is responsible for the administration, collection, management and distribution of project governance and project performance information about the Operations & Technology department.
  • This occurs through the creation of reports, on/off boarding of resources, and the collection of departmental metrics.
  • The Process Coordinator will provide input on Data analysis and process improvements as needed and respond to internal support email requests.
  • Additionally, the Coordinator will provide support of the project governance process to O&T project management staff through mentoring, process/project reviews and project process oversight.


Qualifications required:

  • Must have a bachelor’s degree business administration, or experience in a related field.
  • Two – five years of experience in Project Management.
  • Excellent verbal and written communications skills.
  • Self-motivated and ability to work both independently and in a team environment.
  • Strong attention to detail, organized, and possesses solid analytical skills.
  • Proficiency with MS Office applications: Outlook, PowerPoint, Word, and Excel
  • Two- five years of experience with SharePoint -SharePoint Online preferred


Qualifications desired:

  • General knowledge of Agile project management helpful;
  • Experience with MS Project
  • Two - five years of experience with Clarity /CA PPM;
  • Experience with Power Automate in SharePoint Online


Essential functions and responsibilities:

  • Develop, coordinate, report and deliver all required reporting, and any additional communications.
  • Work with Project Managers to Coach, review documentation, and assist with following the SDLC process in O&T
  • Maintain a consistent process for On /Off boarding of Resources to support the needs of O&T Management
  • Meet with Project Managers to review projects and troubleshoot issues, coach, and provide governance guidance regarding their projects.
  • Provide input for possible automation and streamlining of Process Management processes.
  • Support the Process Management team by assisting in maintaining the necessary procedures and processes both internal and O&T Dept facing to provide a consistent, and repeatable process for all Process and Project Managers
  • Travel required - minimal.


Success factors/job competencies:

  • The Process Coordinator must work both independently and with the Process Managers, as well as with the entire O&T Administration team, and is an active participant in the governance of O&T Project Management
  • The Process Coordinator helps analyze and recommend solutions that will best support the governance of O&T projects and works with the Process Managers to translate issues and bottlenecks into a smooth and well-running process.
  • The Process Coordinator completes and maintains On-Board and Off-Board processes to ensure that staff has access when needed and is removed in a timely manner to always reflect a comprehensive and accurate O&T staff.

A reasonable, good faith estimate of the minimum and maximum hourly wage for this position is $40/Hr. to $50/Hr.

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