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Production Support (Level 02) (# 6226)

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Job Description

Job Title: Production Support (Level 02)                                                                                                                     

Location: New Haven, CT 06473

Perm/FTE Role

 US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time”

Summary of job

  • Heavy cloud exposure required, azure heavily preferred.
  • L2 production support, will not be working hands on.
  • Note on technology requirements: Need to be familiar with some of the technologies in the JD. It's not likely to find someone with all of them.
  • They will not be hands on developing but will need to know how to use them.
  • Do not need people to have development experience, but must help analyze to make decisions.


Job Description




Core Responsibilities

  • Analyze new assignments and design/develops programming requirements and software specifications and serve as technical lead as assigned.
  • Prepare business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.
  • Prepare effort estimation including researching and estimating costs of software development, unit testing. May provide estimates for upgrades of vendor packages upgrades and integration with existing systems.
  • Lead design of solutions with business analysts, business systems analysts, programmers, solution architects, and other team members.
  • Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
  • Develop and utilize standard templates to accurately and concisely convey technical design.
  • Program and test all or selected components of complex applications. Integration with packaged solutions as needed.
  • Analyze and resolve test result problems and debugs production issues.
  • Assist with coordinating technical teams for work on project initiatives.
  • Guide, train and mentor Programmer Analysts and other technical staff. May conduct peer reviews as needed for projects and initiatives.
  • Gather, synthesize and update documentation regarding technology processes or systems.
  • Produces deliverables related to the project(s) and/or production support as assigned.
  • Provide post-implementation support.
  • On call and/or after-hours work required


Skills Qualifications



  • Computer application software system design experience
  • Knowledge of relevant business areas
  • Experience in multi-system environment including both custom developed application and packaged solutions
  • Ability to work as part of a project team, independently and guide other technical staff
  • Detail-oriented with strong analytical and problem-solving skills
  • Strong oral and written communication skills
  • Strong interpersonal skills
  • Ability to prioritize and successfully manage multiple initiatives
  • Sound judgment in decision making
  • Effectively participates in teams and moves the team toward completion of goals
  • Ability to effectively resolve conflicts Preferred:
  • Experience with data visualization tools such as Tableau a plus Systems/Technical Knowledge:
  • Advanced skill level in multiple technical environments and with relevant tools and languages (i.e. Cobol, Assembler, JCL, Java, Javascript, .Net, etc.
  • Technical understanding of the digital platform, cloud applications, web services, server-side components and APIs
  • Data analysis skills including ability to perform advanced SQL queries
  • Competency in Microsoft applications including Word, PowerPoint, Visio, and Outlook. Advanced skill in Excel including formulas, pivot tables, vlookup, and macros.
  • Understanding of REST and SOAP Web Service and how to uses SoapUI, REST API clients




  • BA or BS in Computer Science, Information Systems or related field
  • 5+ years related work experience in systems analysis or programming or equivalent combination of training and experience Preferred:
  • ITIL Foundation certificate preferred

A reasonable, good faith estimate of the minimum and maximum base salary for this position is $90K to $95K/annum. 

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