Project Manager IT
CO, Highlands Ranch , CO
#16135 -Project Manager - Mid- Highlands Ranch ,CO - 1 year
This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.
Lead project management of implementations for Client institutions and processors in assigned region to ensure client expectations are exceeded.
Plan, direct and coordinate with clients/stakeholders directly, activities necessary to establish and maintain network connections between Client and our Financial Institution/Endpoints without customer impact.
Ability to digest both business and technical documents is necessary, along with the ability to communicate and translate information across various levels of individuals internal at Client and at client location.
Present and explain technical solutions to clients in a manner that allows project efforts to move forward to reach launch dates.
Manage non-routine, complex processing and change requests, as well as short term tactical and strategic client initiatives.
Act as the Project Lead for various initiatives - both internal and external - using Project Management best practices and skills.
Proactively identify operational opportunities to increase service quality or efficiency.
Build and enhance positive working relationships with key Client client institutions, processors and internal stakeholders.
Prepare and maintain detailed project plans, status reports, and issues logs.
Represent client system and operational requirements to internal Client organizations.
Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.
Coordinate internal Client resources to ensure delivery on commitments.
Create, update and enhance internal support documents to assist internal and external stakeholders.
Support biannual business enhancements and all Client mandates.
Ability to communicate proficiently in Spanish is required.
Bachelor’s degree in Project Management, Information Technology, related field, or equivalent work experience.
Requires a minimum of 3-7 years of experience in project management, technical support or customer service role in financial services, payment card, software, or information services industries.
Previous experience in Telecom industry and/or working with Client is a plus.
Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
Excellent time management, organization, and planning skills are essential.
Ability to comprehend and translate complex technical issues and apply to business solutions.
Able to set priorities, influence others, and manage customer expectations.
Demonstrated success in customer relationship management.
Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
Excellent verbal, written, presentation and interpersonal skills are required.
Strong project management skills required.
Demonstrated ability to articulate complex technical terms or processes into business language