Job Description:
As an Engagement Manager at our organization, you will be at the forefront of managing a specialized cross-functional team that supports our global strategic clients. This role is execution-focused and demands strong advocacy for our partners while overseeing product development and influencing product roadmaps within the broader Client organization.
Engagement Managers play a crucial role in cooperating with sales, relationship management, program management, product owners, and technology development teams. They are responsible for bringing innovative payment solutions to the market to differentiate our strategic partners, drive our sustained revenue growth, and extend our product offerings to enhance customer value and reinforce overall account relationships.
As an Engagement Manager, your primary responsibility will be to partner with global, marquee enterprise clients. You will need to deeply understand clients' needs to facilitate the delivery of payment-related solutions that further their strategic objectives. This role requires strong client advocacy and an execution-focused mindset while overseeing product development and influencing product roadmaps within the broader Client organization.
Working closely with sales, relationship management, technology, and delivery teams, Engagement Managers are instrumental in bringing innovative payment solutions to market. These solutions help differentiate our enterprise clients, enable sustained revenue growth, extend core product/service offerings, increase customer value, and strengthen overall client relationships.
Success in this role requires industry-leading expertise in understanding and explaining the evolving payment ecosystem, product development and delivery, as well as partner advocacy and management. Strong business development, product development, and relationship management skills are essential.
Responsibilities:
- Oversee all phases of project lifecycle, ensuring successful delivery.
- Be accountable for comprehensive program management support, including developing and managing project plans, timelines, governance plans, reporting, and budgets.
- Manage client interactions related to defining, committing, and delivering required functionality for their Go-To-Market plans.
- Develop and manage client's backlog.
- Lead project planning activities and facilitate project meetings, ensuring the team delivers high-quality deliverables on time.
- Establish and manage client expectations throughout the project lifecycle, following defined scope management processes.
- Communicate committed timelines and assist clients in supporting integrated ASPS solutions.
- Create Statements of Work (SOWs) that cover development, testing, implementation, and warranty periods.
- Coordinate with Solution Architects Product Management to determine the impact of mandates on client solutions.
- Report and escalate issues, risks, and blockers, with mitigation plans and resolution paths.
- Partner with Account Management / Sales on Client Commercialization Plans.
- Organize all areas of client support and act as the hub of all partner interactions.
A reasonable, good faith estimate of the minimum and maximum hourly wage for this position is $50/hr. to $60/hr. on W2.
Benefits will be available, and details are available at the following link: https://rb.gy/foel75.
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