Quality Technician 4 (# 6654)

Position Details:

Title: Quality Technician 4

Location: Irving, TX 75062 - Onsite

Duration: 12 Months Contract (Possible extension)

Job Description:

Position Overview:

• This role is based on the manufacturing floor in a repair facility environment. The main focus is on in-line repair processes and functional quality inspections covering inbound, in-line, and outbound stages.
• The candidate will work as a Quality Supervisor managing day-to-day quality inspections, analyzing data, and making adjustments as needed to meet key performance indicators (KPIs). Managers will provide the necessary requirements, and the candidate will be expected to deliver weekly and monthly updates on progress.
• The position also involves target management with biweekly quality meetings focused on refurbishing mobile devices and identifying defects within the repair line.

Key Responsibilities:

1. Inspection and Repair Line Management:
• Supervise a team responsible for four different types of inspections.
• Support the repair line with root cause analysis to resolve defects.
• Collaborate with the team to identify issues, lead biweekly defect review meetings, and implement corrective actions.
• Work closely with repair vendors to ensure continuous improvement and quality standards are maintained.
2. Collaboration and Relationship Management:
• Coordinate with internal teams such as the Quality Parts team, the Client management team, and the repair floor staff.
• Maintain strong communication with external stakeholders, including customers and repair vendors, for inbound and outbound inspections.
• Occasionally travel to sites to identify and resolve failures in person (20% travel required, fully reimbursed).
• Engage in cross-functional problem-solving across various teams.
3. Problem Solving & Technical Expertise:
• Identify process failures during audits and implement solutions.
• Provide feedback and collaborate with repair vendors to correct issues.
• Experience with ISO standards and auditing is highly preferred.
• Perform Failure Modes and Effects Analysis (FMEA), especially when a new software model is released. Identify potential bugs and communicate findings to the engineering team - just need to supervise no need actual experience with FMEA

Required Qualifications:

• Education:
• Bachelor’s degree in Engineering or equivalent preferred.
• If no degree, candidates must have 5-7 years of directly related experience/ IF degree then 5 years of experience 
• A mobile engineering background is a strong plus.
• Masters Degree candidates are not required 
• Experience:
• Experience with mobile device repair lines is highly desirable.
• Familiarity with ISO standards or audit experience is required.
• Proficiency in Excel for data analysis and some PowerPoint experience.
• Certifications such as ASI or ASQC are preferred.

Other Details:

• The work schedule is either 8:00 AM - 5:00 PM or 7:00 AM - 4:30 PM, depending on the team's needs.
• Overtime may be required based on project demands.
• The interview process typically includes an initial phone screening followed by an in-person interview.

Position Summary:

• The QA Supervisor will be responsible for overseeing the quality roles of the overall Mobile Refurbishment process. This role will provide leadership and direction to the team and work with internal and external parties in resolving quality issues as they relate to refurbished phones. This will include setting up quality processes and systems that insure product quality is met and maintained at the third-party repair vendor to include areas such as ongoing quality review meetings, issuance and follow-up on corrective action requests, onsite process audits and setting up quality checklists for inbound/inline/outbound inspections. The QA supervisor will work closely with internal support teams as well as HQ/Factory in this regard as well. Expected to maintain direct customer communications for quality related concerns and/or alignment activity.

Essential Duties and Responsibilities include the following: Other duties may be assigned. In this position, either directly or through others, the incumbent will:

• Provides formal weekly/monthly reports on the repair quality performance of the third-party vendor
• Works with a third-party repair vendor to meet SEA quality KPIs and to improve device repair quality by identifying root causes and implementing corrective actions
• Manages an internal inspection team and the completion of daily tasks and objectives
• Works with the staffing agency to hire and monitor the overall performance of the internal inspection team
• Coordinates customer reject returns for screening and/or expedites shipments of products
• Defines quality inspection processes and assesses the need for changes based on effectiveness
• Provides product audit checklists for the introduction of new repair models
• Coordinates internal teams to provide formal root cause and corrective action responses.
• Performs onsite validation of carrier-reported issues to ensure alignment and ability to escalate concerns to customers

Background/Experience to qualify for this position, the following minimal background and skill levels are required:

• Prefers a Bachelor’s degree in Engineering or equivalent
• 5-7 years of job related experience
• Thorough understanding of the ANSI/ASQC Z1.4 stds
• Experience with ISO 9000 to support certification audits is beneficial (not required)
• Proficient in MS Office including Excel, Word and PowerPoint
• Experience with using statistical process control and failure mode effect analysis FMEA applications
• Experience auditing internally and third parties with minimal documentation to insure process controls are in place and adequate.
• Background in the wireless industry a significant advantage.

Necessary Skills/Attributes for this position the following skills and abilities must be demonstrated at a proficient level:

• The ability to development and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc. Must be able to influence others in acceptance, approval and to provide technical clarification.
• The ability to gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments.
• The ability to read, write, provide critical technical review and prepare reports, technical manuals, test procedures and technical product information.
• Work under very little supervision and guidance to identify and ensure achievement of company, customer, and team goals and to complete individual work assignments within established time frames.
• The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things. Exposed to situations where only broad and general guidelines for solving problems exist. Job duties require analysis and judgement of functional practices and daily experiences be used to determine appropriate courses of action.

Physical/Mental Demands and Working Conditions: The position requires the ability to perform the essential duties and responsibilities in the following environment:

• Requires domestic business travel up to 20% of the work time.
• Operate PC and product test equipment more than 50% of work time in an alternating sedentary and highly mobile position.
• Lift, move, or adjust general test equipment, boxes, supplies, materials or products weighing up to 50 pounds using proper materials handling equipment and procedures.
• High level of visual acuity, numeric/character distinction and moderate color distinction for accurate test equipment operation, for information analysis and error recognition.
• High hand/finger dexterity with fine motor coordination skills to perform electronic component repair work.
• Machines, tools, equipment, and work aids representative and commonly associated with electronic component test, assembly and repair work including test equipment, testing devices, technician hand tools, cables, etc; first aid kit is available and prescription safety glasses are required in certain test areas.
• Under general supervision where general policies govern, daily activities are only sometimes monitored and performance is measured by effective results. Errors are difficult to detect and may adversely affect outside relationships. Access to sensitive confidential data such as product performance data, disclosure may have serious internal or external effect.

Summary:

• The main function of a quality technician is to inspect and test processed, machined, fabricated or assembled parts or products for defect, wear, and deviations from specifications.

Job Responsibilities:

• Approve the discarding or rejection of products, materials, and equipment not meeting specifications.
• Review inspection or test data, such as weights, temperatures, grades, or moisture content, and quantities inspected or graded.
• Notify client of production problems, and assist in identifying and correcting these problems.
• Observe and monitor production operations and equipment to ensure conformance to specifications and make or order necessary process or assembly adjustments.
• Discuss inspection results with those responsible for products, and recommend necessary corrective actions.

Skills:

• Creativity, verbal and written communication skills, analytical and problem solving ability.
• Team player and detail oriented.
• Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
• Strong knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Strong knowledge of machines and tools, including their designs, uses, repair, and maintenance.

Education/Experience:

• Associate's degree or equivalent experience/training required.
• 8-10 years experience required.

Education Requirement:

• Prefer a Bachelor’s degree in Engineering or equivalent

Years of experience:

• 5-7 years of job related experience

Top 3 Skill Sets

• The ability to gather and analyze data from multiple sources
• Demonstrate ability to solve problems involving highly diverse conditions requiring creativity to search for solutions
• Ability to develop and maintain excellent working relationships with multiples levels within the company