Quality/Test Engineer 2 (# 8011)

Devises sampling procedures and designs and develops forms and instructions for recording, evaluating, and reporting quality and reliability data.

Establishes program to evaluate precision and accuracy of production equipment and testing, measurement, and analytical equipment and facilities.

May write training material and conduct training sessions on quality control activities.

May specialize in areas of quality control engineering, such as design, incoming material, process control, product evaluation, product reliability, inventory control, metrology, automated testing, software, research and development, and administrative application.

Creativity, verbal and written communication skills, analytical and problem solving ability.

Team player and detail oriented.

Basic ability to read and interpret blueprints, technical drawing, schematics and computer-generated reports.

Previous experience with computer applications and software related to engineering field, such as Computer Aided Design (CAD).

As Product Detect Consultant, you will have a significant impact on overall product quality and customer experience for MineStar Detect technologies. This role will provide support and service engineering services which include product validation, investigating, troubleshooting, diagnosing application and technical problems. With an emphasis in project management, internal and external relations.

Support Continuous Product Improvement processes for MineStar Technologies offerings.     

Backfill

Continuous Product Improvement Support

Evaluate issues and defects in production products 

Support for external customers

Support software and hardware issues

Global – virtual, in person collaboration

Reporting to Manager; 6 members

Standard office, limited field exposure. Above ground mining sites – all PPE will be provided when visiting; MSHA certification required for mine visits (Client will cover the costs of training and certification)

Years of experience: 2-4 years

Degree requirement:  BS Degree preferred; can accept Associate Degree

Do you accept internships as job experience: NO

Are there past or additional job titles or roles that would provide comparable background to this role: Product Support Consultant, Product Support Service Engineer

Problem solving

Customer Focus

Technical ability/knowledge

Project management experience.

Experience supporting technology in an industrial or production environment.

Technical Excellence: Product Support experience. Field experience is a plus, and mining experience will set you apart.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions

Non-local candidates; not open for candidates that needs to relocate; looking for remote work