Role: Quality/Test Engineer 2 - (94693-1)
Location: Peoria, IL
Duration: 12 months
Red Flags: CAD Engineer person & Master's Degree (Overqualified)
Job Description:
- To serve as the first point of contact for Client dealer technical communicators requiring assistance with product problem health management (for all Client Products). The DSE-2 provides the dealer with interim and permanent repair information to restore
product functionality. Position will accomplish:
- The initial triage on product health events (includes the receiving and recording of Incident Reports to Client)
- Records event information for future reference and for CPI data mining Investigates documented information
- Manages dealer inquiry to closure
Typical task breakdown:
- PSCRM workflow
Interaction with team:
- Collaborative
Work environment:
- Office
Education & Experience Required:
- This position requires a detail-oriented person with a strong mechanical / product knowledge and / or an Engineering degree this could include an accredited engineering or related degree.
- 2-5 years of product support related experience or equivalent
- Additionally, the incumbent will have demonstrated proficiency in: Client product line and related products
- Understanding of the dealer product support network
- A sense of urgency to resolve product health issues
- Applied Failure Analysis
- Navigating key Client product support systems
Additional Technical Skills:
(Required):
- Strong mechanical / product knowledge. Hands on machine experience
Soft Skills
(Required)
- Written and oral communications skills with Dealer and Client personnel (Fluent in English)
Travel Requirement: None
Export Control Requirements: No
