Release Manager

Hi ,

This  is Fayaz from Harvey Nash, please go through below job & if you are interested or looking for a job change, please reply with your updated resume
 
#17939 -Project Manager IT - Senior -Austin ,TX - 6 months
 

Education/Experience
• High School Diploma or GED required
• 7+ years financial services related experience required; credit/debit card experience preferred
Major Job Duties and Responsibilities
• Providing information and direction for customers regarding ClientNet services, operating rules, integrated billing, and general authorization and chargeback transaction research
• Approve the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
• Act as escalation point for clients/customers
• Approve the referral of unresolved customer grievances to designated departments for further investigation
• Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
• Solicit sale of new or additional services or products
• Report on help desk activities to executive level management

Skills
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)
• Strong ability to work independently and manage one’s time (Required)
• Strong ability to accurately document and record customer/client information (Required)
• Strong leadership and mentoring skills necessary to provide support and constructive performance feedback (Typically required)
• Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)
 

 
 
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