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Release Manager

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Job Description

Hi ,

This  is Fayaz from Harvey Nash, please go through below job & if you are interested or looking for a job change, please reply with your updated resume
 
#17939 -Project Manager IT - Senior -Austin ,TX - 6 months
 

Must have skills

 

Good exposure to project manager tools- , being able to work with people and work a high speed. People person and work together and independent. API onboarding- work with partners to get API onboard for them. Bachelors requirement and 7-10 years exp.

Nice to have skills

 

someone that can work quickly and put together presentations, excel sheets. Good documentation and follow through.

Roles and responsibilities

 

Able to work with people and work a high speed. People person and work together and independent. API onboarding- work with partners to get API onboard for them. Bachelors requirement and 7-10 years exp.



Education/Experience
• High School Diploma or GED required
• 7+ years financial services related experience required; credit/debit card experience preferred
Major Job Duties and Responsibilities
• Providing information and direction for customers regarding ClientNet services, operating rules, integrated billing, and general authorization and chargeback transaction research
• Approve the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
• Act as escalation point for clients/customers
• Approve the referral of unresolved customer grievances to designated departments for further investigation
• Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
• Solicit sale of new or additional services or products
• Report on help desk activities to executive level management

Skills
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)
• Strong ability to work independently and manage one’s time (Required)
• Strong ability to accurately document and record customer/client information (Required)
• Strong leadership and mentoring skills necessary to provide support and constructive performance feedback (Typically required)
• Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)
 

Fayaz Mohammed​

 

Sr. IT Recruiter

 

Harvey Nash

US Market

512 333 4516

www.harveynashusa.com

 

 

 

 

 

 

 

 

 

 

A GLOBAL FORCE IN TECHNOLOGY RECRUITMENT WITH OVER FORTY OFFICES WORLDWIDE.

 
 
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Fayaz Mohammed​

Sr. IT Recruiter

512 333 4516

 

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