Job Title: Retail POS Analyst
Location: Matawan, NJ 07747
Perm (FTE) role
US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time
Looking for someone who can have a deep technical grasp on
the POS Systems, can plan and implement upgrades, understand how programs
interact with the POS system, as well as Test Upgrades.
Job Description
- The
Retail Store Application Specialist is responsible for ensuring the
quality and accuracy of system solution deployment and operations provided
by co-op headquarters for store membership.
- The
solutions may consist of any application that integrates with store
selected point of sale system or is directly used at the store or store
chain level to assist in store operations as provided by co-op
headquarters such as: Item Management, Price Management, Scale Management,
Order Management, Back-Door Receiving, Reclamation, WIC, Sales Taxation,
Inventory Management, Customer Loyalty Management, Coupon Management,
Reporting and other as provided.
Each store member may desire to execute the operation of their individual store or chain or stores in a certain way. - This
role will need to effectively understand differences of solution needs
from store members and ensure a timely quality implemention of the
expected solution.
- To
be effective in the role the Retail Store Application Specialist will need
to be proficient in understanding the setup and operation of multiple
point of sale systems and all c headquarter provided solutions to
individual store members or store chains.
JOB DESCRIPTION:
Identifies and performs specific required setup within co-op applications
needed for data loads and integration with multiple store point of sale
systems.
• Assists in the development and maintenance of new store onboarding
conversion/implementation plans as required.
• Performs specific new store onboarding and setup activities as defined as the
responsibility of the Retail Store Application Specialist.
• Advises and assists store personnel with specific point of sale setup needed
to accept data integration from co-op application solutions.
• Advises and assists store personnel with specific point of sale
personalization needed to deliver expected customer limits, overrides,
discounts, offers, etc.
• Advises and assist stores with the implementation of new hardware devices
such as registers, pin pads, scales, back-office workstations, handheld or
mobile devices as currently defined as meeting Key Food Store Device Standards.
• Provides Level 2 support services to all member stores as defined within
Level 1 Help Desk procedures. In addition, to following defined escalation
procedures to Level 3 and Senior Level management based upon ticket priority
and estimated resolution time parameters.
• Assist Enterprise Application group in collecting demand requests from
stores, gathering detail requirements, advocating on behalf of stores within
prioritization within project porfolio. In addition to, acting as a liason
between stores and application group throughout the SDLC.
• Responsible for monitoring and taking necessary corrective action for any
data integration between co-op systems and retail store applications.
• Participates and executes required QA Testing Acceptance for all system
changes that impact store operations. In addition, to coordinated extended User
Acceptance Testing as needed by a representative sample of store personnel
before implementation.
• Designs communications and/or training determined to be required for any
release of new or changed functionality directly impacting any store member.
• Evaluates opportunities for providing improved efficiency, ease of use,
and/or new capabilties desired by store members.
• Establishes or governs common processes as prescribed by co-op to enable
effective delivery of services to store membership.
• Identifies tasks to be performed by IT Field team to assist stores with
requests, training, and/or evaluations on-site during store visits.
• Assists store members with issue or request resolution with point-of-sale
vendor or service providers when possible.
EDUCATION
Bachelors degree in techology or business-related field
SKILLS & EXPERIENCE
• 5 or more years of experience with Point-of-Sale Technology
• 3 or more examples of full implementations of Point of Sale Solutions in a
Retail environment
• SAP S/4 /PI experience
• Retail Grocery POS experience or comparative Consumer Goods Retail experience
• Demonstrated ability to gather business requirements and document for
application development clearly and concisely
• Expert understanding of the integration of Store Organization, Item, Pricing,
and Customer/Shopper data into Point of Sale
• Familiar with providing second level support to Store users as part of
Service Management, understanding of ITIL standards a plus
• Ability to work independently and self-direct the appropriate priorities in a
fast paced environment of multi-tasking.
• Knowledge of all phase of SDLC and full lifecycle implementations
• Demonstrated experience with creating detailed testing scenarios and
scripting to be performed to ensure quality implementation.
• Excellent written and verbal communication skills to effectively interact
with store members and colleagues, multi-lingual a plus
• Demonstrated ability to diagnose incident root cause and take corrective
action to resolve in addition to preventative measures in the future.
• Experience in setup and maintenance of customer loyalty solutions
A reasonable, good faith estimate of the minimum and maximum base salary for this position is $60 K to $75 K per year.
Employee benefits will also be available, and details are available like Pension/401K/ Paid Vacation/ Life, Medical & Dental insurance etc.
* The pay range listed above reflects the expected
starting salary /Pay rate for this role. This range may be adjusted based on
market conditions, location, and other relevant factors. The Company will
determine the final starting salary/Pay rate in consultation with the selected
candidate(s), in full compliance with applicable laws
