Reverse logistics Specialist – Returns Risk Management (# 6940)

Summary:

We’re in search of an experienced Reverse logistics Specialist – Returns Risk Management with the required skills: Reverse logistics / Return management, Returns Risk Management, Data Analysis  and logistics operation environment.

Here are some of the specific details:

Job Title: Reverse logistics Specialist – Returns Risk Management

Location: Ridgefield Park, NJ (Hybrid- M-F WFH)

Duration: 12 Months Contract with possible extension

Status: Hybrid

Job Description:

Position Summary:

• The Return Risk Specialist is responsible for supporting the daily operations for Client Care Return Risk Operations.
• This role involves support managing Refurbish Centers and 3PL vendors. Monitor and track all Return Authorization (RA) from creation until posting of goods.
• Ensure all inventory movements at the warehouses are processed correctly and timely.
• Support and improve the Client Care Exchange White Glove experience for customers by partnering with Call Center and 3PLs.

Role & Responsibilities:

• Monitor/Tracking of all Technical Return Authorization (RA)
• Daily review and submission of approved of B-Good scrap
• Manage daily inventory movement across Refurbish Centers
• Monitor 3PL Exchange and Return White Glove Performance
• Monitor SLA/KPI with RBs and 3PLs
• Address all inventory and RA discrepancies
• Manage and Process Claims against 3PL and Vendors
• Work with Call Center on addressing customer escalations related to 3PL issues
• Recommend improvements by reviewing vendor’s performance

Minimum Qualifications:

• BS/ BA degree preferred or equivalent experience
• At least 3 years of work experience in Returns Management or Reverse Logistics
• Experience with SAP preferred.
• Proficient in Microsoft Word, Outlook Email and Excel.
• Proficiency in CSV file creation and requirements.
• Being familiar with the sales or service operation of electronic goods.
• Experience with claims and shipment tracking websites.
• Good analytical, interpersonal, communication and time management skills with the ability to work in a team environment.
• Strong interpersonal skills and extremely resourceful.

Top 3 Skills:

• Returns Management/Reverse Logistics
• Critical Thinking
• Analytical Skills

Let me know if you are interested in this job and/or if you can assist us by referring someone who is interested in this job, since we offer lucrative referral bonuses.

A reasonable, good faith estimate of the minimum and maximum for this position is $32/hr. to $36/hr.

Benefits will also be available and details are available at the following link: Harvey Nash Benefits

I am looking forward to speaking with you today.

About us:

Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.

Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.

We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.

For more information, please visit us at https://www.harveynashusa.com/

Farid Hafiz

Sr. Recruiter – Harvey Nash

Farid.Hafiz@harveynash.com

(615) 903-9644