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Sales Manager

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Job Description

Position: Business Professional - Sales Representative 5 - 9731-1

Location: Ridgefield Park, NJ

Duration: 12+months (Possibility for extension)

Job Description:
Position Summary:

If you have ambitions to be a part of a Best in Class organization and work among the very best talent in the industry on the most innovative products in the world, Client’s Retail Team is the place to be. The team is growing and taking on new ventures/opportunities to apply best in class partnerships to strengthen Client’s brand presence in the marketplace. The dynamic culture at Client offers both great challenge and great reward.
You will be responsible for meeting/exceeding sales achievement rates for the district and leading a team in a manner that will build team morale and accomplish objectives. You will partner with Regional Manager and 3rd Party Labor teams and address issues on a daily basis such as red flag issues, representative fall out and program issues using solution driven communications. This opportunity will allow you the autonomy to cultivate positive customer relationships and educates sales team and consumers on Client product features, functionality, and benefits. You will be accountable for realizing the full potential of the Client brand and improving the customer experience in retail stores.
High School Diploma or equivalent with 6-10 years of directly related experience, Bachelor's Degree preferred. Prior experience in sales generation and marketing methodologies required. Demonstrated experience meeting and exceeding sales quotas. Prior experience managing a team required. Prior experience in the telecommunications industry preferred. Excellent interpersonal skills required. Must be able to write, read, analyze, interpret, present, and explain wireless terminals technical product and development materials. Must have experience with Microsoft Standard Office Suite and extensive use of presentation software.

Physical/Mental Demands:
Work is generally performed in an office environment. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity. The movement and transportation of equipment, most of the time is under 25 pounds. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. Machines, tools, equipment, and work aids include printers, copiers, faxes, and other equipment commonly associated with an office work area. May require working additional hours beyond normal schedule. Travel varies depending on position. Consistently demonstrates a commitment to policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities.

Necessary Skills and Attributes
Driving for Results

  • Responsible for meeting and exceeding all sales and operational KPIs
  • Gathers and communicates market intelligence and insights to corporate partners.
  • Analyzes reports and identifies opportunities to increase revenue and market share within assigned district
  • Creates sales strategies to maximize Client market share within assigned district
  • Partners with key internal and external stakeholders to develop sales programs designed to maximize sell-through of Client products.
  • Manages the execution of National Go-To-Market strategies
  • Holds team accountable to ensuring that Client products are merchandised flawlessly within retail locations

Skills and Attributes:
Customer Focus:

  • Gains insight into customers’ needs and in turn builds and delivers solutions that meet and exceed customer expectations. Establishes and maintains effective customer relationships: Always putting the customer first

Business Insights:

  • Keeps up with current and possible future policies, practices, and trends within the organization, with the competition, and in the marketplace

Directing Others:

  • Establishes clear direction for team members through clear written and verbal communication. Sets aggressive yet attainable objectives. Distributes workload appropriately throughout team.

Business Acumen:

  • Understands the meaning and implications of Key Performance Indicators: Uses business analysis to generate, evaluate, and act on strategic options and opportunities. Integrates quantitative and qualitative information to draw accurate conclusions

Creative Intelligence

  • Provides feedback and recommendations on potential adjustments to sales strategies, tactics, and resources in response to sales trends and competitor activities.
  • Influences development of training content and product messaging by sharing consumer and competitive insights with Training team
  • Identifies opportunities to optimize work processes, systems, tools and resources for Field Sales team and recommends scalable solutions to Corporate.

Skills and Attributes:
Business Insights:

  • Keeps up with current and possible future policies, practices, and trends within the organization, with the competition, and in the marketplace

Strategic Mindset:

  • Creates competitive and breakthrough strategies that show a clear connection between vision and action. Articulates credible pictures and visions of possibilities that create sustainable value. Readily poses future scenarios and anticipates future trends and implications accurately

Situational Adaptability:

  • Adapts personal, interpersonal, and leadership behavior with the understanding that different situations may call for different approaches. Picks up on situational cues and adjust in the moment: Observes situational and group dynamics and select best-fit approach

Decision Quality:
Makes sound decisions even in the absence of complete information and considers all relevant factors. Relies on a mixture of analysis, experience, and judgement when making decisions
Plans and Aligns:

  • Breaks down objectives into appropriate initiatives and actions and stages activities with relevant milestones and timelines. Focuses on highest priorities and sets aside less critical tasks


  • Orchestrates multiple activities simultaneously to accomplish a goal. Applies knowledge of internal structures, processes, and culture to resourcing efforts

Navigating Organizations:

  • Builds rapport with retail partners at the District/Director level in order to maximize sell- through of Client products
  • Partners with Third Party Labor leaders to align on national strategies for training, skillset development, and succession planning
  • Ensures alignment on key messaging and priorities with Carrier and National Retail account management teams
  • Oversees execution of Net Promotor Score action planning process

Skills and Attributes:
Organizational Savvy:

  • Anticipates landmines, plans approach accordingly, and is sensitive to how people and organizations function. Deals comfortably with organizational politics and knows who has power, respect, and influence. Influences up, down and across, the organization impacting business results by driving behavioral change

Balancing Stakeholders:

  • Understands internal and external stakeholder requirements, expectations, and needs. Takes a proactive approach to shape and influence stakeholder expectations and can serve as a liaison between different stakeholder groups

Value Differences:

  • Seeks to understand different perspectives/cultures and contributes to a work climate where differences are valued and supported

Executive Presence:

  • Communicates with more senior leadership without undue tension and nervousness. Understands how senior leadership thinks and works and can determine the best way to get things done with them by talking their language and responding to their needs.

Building the Best Teams & Inspiring Others

  • Recruits, hires, develops, and retain top Market Manager talent for District
  • Trains, supervises, and provides guidance to each Market Manager and Field Sales Manager in District.
  • Regularly conducts store visits to encourage, train, and motivate Market Managers, Field Sales Managers, and Client Experience Consultants.
  • Oversees hiring process of Field Sales Managers and Client Experience Consultants in partnership with 3PL recruiting team.
  • Partners with 3PL Human Resources team on all performance management concerns related to 3PL labor force.
  • Monitors staffing levels within assigned Markets.
  • Audits in-store sales rep schedules to ensure labor budget is spent according to budget and business needs.
  • Develops effective succession plans that lead to internal promotions with minimal time to backfill
  • Conducts performance appraisals and recommends salary changes for direct reports.

Skills and Attributes
Building Effective Teams:

  • Optimizes diverse talent, attracts top talent, develops talent, and values differences. Develops others through coaching, feedback, exposure, and stretch assignments. Forms teams with appropriate and diverse mix of styles, perspectives, and experience. Creates a feeling of belonging and strong team morale: Shares wins and reward team efforts. Fosters open dialog and collaboration

Building/ Instill Trust:

  • Shows consistency between words and actions: Is seen as direct and truthful. Follows through on commitments and keeps confidences

Leadership Agility:

  • Develops a culture that promotes teamwork, participation, and empowerment. Proactively engages with diverse stakeholders to improve quality of decisions. Adept at accommodating assertive and accommodating styles as needed in particular situations


  • Works cooperatively with others across the organization to achieve shared objectives. Able to delegate and provide clear guidance on expectations. Credits others for contributions and accomplishments

Motivate and Inspire:

  • Understands team, what motivates each member, and is able to find a combination of intrinsic and extrinsic motivators

Lead Change:

  • Pulls together the right group of individuals with the right characteristics and sufficient power to drive change effort. Constructively resolves situations that do not have a clear solution or outcome. Creates compelling vision, establish/gain buy in, empower action by removing barriers, create short term wins

Top 3 must haves:

  1. Sales performance management/coaching
  2. Project management
  3. Leadership


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