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Salesforce Admin - Apptus

Salesforce Admin - Apptus
WA, Seattle

Job Description

Some of the things you'll be doing include…

* Act as primary technical administrator for Salesforce, Apttus and other applications as needed

* Subject matter expert that is able to speak to system issues and processes with authority

* System expert that is able to analyze and evaluate integrations and business processes

* Mentor and train other Salesforce Administrators

* Act as a point of escalation and resource for SOC team

* Proactively identify ways for the team to improve and assists to implement changes

* Manage incoming tickets, reproduce issues, and provide troubleshooting and resolution or assignment as appropriate

* Support global deployment, maintenance, troubleshooting and resolution for Salesforce

* Build in-depth operational and business knowledge of how systems are used by internal customers, and propose and implement (with developer assistance as needed) improvements

* Responsible for providing support through systems implementation, customization, installation, configuration, diagnosis and problem resolution for 3rd party integrations and internally developed applications

* Track down issues and determine root-cause, feeding bugs and improvement request back into the development process

* Collaborate with Software Developers and TPMs to develop requirements for various initiatives and implement appropriate solutions within the platform

* Configure and maintain sandbox environments to facilitate successful developments

* Contribute to change control, release management and ticket tracking processes to minimize and streamline support activities

 

Who you are…

* Experienced. 5+ years of Salesforce administration. Salesforce Certified Administrator (ADM-201) preferred.

* Experience with Apttus CPQ implementations:

o 2+ years of Apttus administration

o Modeling and configuration of Products, catalog management, and constraint rules

o Modeling and configuration of Pricing including creating and managing Price Lists, Price List Items, Pricing matrix, etc.

o Experience with Apttus CLM, ABO, Billing, and X-Author (Template Management)

o Apttus CPQ, CLM, ABO, and Billing certifications preferred

* Educated. BS/BA in Computer Science, Management Information Systems, Business or equivalent

* Highly Technical. You are skilled in the following areas:

o Salesforce data tools (DemandTools, Data Loader, Force.com IDE)

o Sandbox test environments, including development/staging/production (or similar) deployment cycles

o Embrace cloud-based systems and have a solid understanding of the integration points between cloud and on premise applications

o Software development life cycle and deployments

o Understanding of database systems

o Practical ITIL knowledge and experience

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