Salesforce Application Analyst (# 7305)

Summary:

We’re in search of an experienced Salesforce Application Support Analyst to provide functional and technical support for Salesforce-based applications like HR Benefits. Must have experience in business analysis or system administration of enterprise applications.20The role involves system administration, configuration, issue resolution, testing, training, and data/report management.

 

Here are some of the specific details:

Job Title: Salesforce Application Support Analyst

Location: Nashville, TN – (Hybrid – Every 2 weeks onsite required)

Duration: 6 Months Contract-To-Hire

 

Description:

This position will provide primary application functional/technical support for the Salesforce (hubNashville & HR Benefits) application within the Service Applications division for Metro ITS.

Typical duties include:

  • Application support for assigned systems (HR Benefits).
  • Manage the day-to-day enterprise application functionality, including system administration and system configuration for the applicable systems.
  • Support customer requests for configuration, implementation, and enhancement.
  • Troubleshoot and resolve enterprise application issues for supported systems.
  • Application testing, including the development of test plans and test cases and troubleshooting the application.
  • Application training for supported applications (coordination, scheduling, instruction, preparation)
  • Data management and monitoring, including archiving and purging processes where appropriate, monitoring/reviews of data or jobs queues and jobs, preparation and request of data updates outside operational user’s security, copying/backup processes.
  • Schedule and distribute reports as requested (administration, monitoring/reviews, requesting.)
  • Support and maintain application interfaces/integrations as needed.
  • Annual/Quarterly software or setup maintenance for supported applications.
  • User profile and license audits for assigned systems.
  • Review current business processes and make recommendations for process improvement.
  • Support project manager and team in configuration, implementing and maintaining of enterprise applications being implemented.
  • Assist in researching selected enterprise applications functionality and apply identified information where appropriate.
  • Prepare requirements using interviews, document analysis, requirements workshops, business process descriptions, business analysis, tasks, and workflow analysis.
  • Project task and analysis work for enhancements and/or issues related to customer and vendor applications.


Minimum Qualifications:

  • 1-2 years of business analyst or system administration experience in a software application or system matching up with the typical duties above for skill sets and experience.


Preferred Knowledge/Skills/Abilities:
Below are preferred experiences, knowledge or skills for the candidate:

  • Some experience with the Salesforce application
  • Some Business Analysis experience


Licenses/Certifications Required:

  • Valid "Class D" Driver's License


ITS Security Requirements:
Selected candidates must agree to and sign the ITS Non-Disclosure Policy, ITS Employee Security Policy and successfully pass a Criminal Record Background Check performed by the Metropolitan Nashville Police Department that includes:

  •  
    • An identity verification
    • A state of residency check for the last ten (10) years
    • A National Criminal Information Center (NCIC) record and fingerprint check

 

Let me know if you are interested in this job and/or if you can assist us by referring someone who is interested in this job, since we offer the lucrative referral bonuses.

 

Benefits will also be available, and details are available at the following link: Harvey Nash Benefits

 

I am looking forward to speaking with you today.

 

About us:

Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.

 

Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.

 

We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.

 

For more information, please visit us at https://www.harveynashusa.com/

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