Summary:
We’re in search of an experienced Salesforce
Application Support Analyst to provide functional and technical support for
Salesforce-based applications like HR Benefits. Must have experience in
business analysis or system administration of enterprise applications.20The
role involves system administration, configuration, issue resolution, testing,
training, and data/report management.
Here
are some of the specific details:
Job Title: Salesforce Application
Support Analyst
Location: Nashville, TN –
Duration: 6 Months Contract-To-Hire
Description:
This
position will provide primary application functional/technical support for the
Salesforce (hubNashville & HR Benefits) application within the Service
Applications division for Metro ITS.
Typical duties include:
- Application
support for assigned systems (HR Benefits).
- Manage the
day-to-day enterprise application functionality, including system
administration and system configuration for the applicable systems.
- Support customer
requests for configuration, implementation, and enhancement.
- Troubleshoot and
resolve enterprise application issues for supported systems.
- Application
testing, including the development of test plans and test cases and
troubleshooting the application.
- Application
training for supported applications (coordination, scheduling,
instruction, preparation)
- Data management
and monitoring, including archiving and purging processes where
appropriate, monitoring/reviews of data or jobs queues and jobs,
preparation and request of data updates outside operational user’s
security, copying/backup processes.
- Schedule and
distribute reports as requested (administration, monitoring/reviews,
requesting.)
- Support and
maintain application interfaces/integrations as needed.
- Annual/Quarterly
software or setup maintenance for supported applications.
- User profile and
license audits for assigned systems.
- Review current
business processes and make recommendations for process improvement.
- Support project
manager and team in configuration, implementing and maintaining of
enterprise applications being implemented.
- Assist in
researching selected enterprise applications functionality and apply
identified information where appropriate.
- Prepare
requirements using interviews, document analysis, requirements workshops,
business process descriptions, business analysis, tasks, and workflow
analysis.
- Project task and
analysis work for enhancements and/or issues related to customer and
vendor applications.
Minimum Qualifications:
- 1-2 years of
business analyst or system administration experience in a software
application or system matching up with the typical duties above for skill
sets and experience.
Preferred Knowledge/Skills/Abilities:
Below are preferred experiences, knowledge or skills for the candidate:
- Some experience
with the Salesforce application
- Some Business
Analysis experience
Licenses/Certifications Required:
- Valid "Class
D" Driver's License
ITS Security Requirements:
Selected candidates must agree to and sign the ITS Non-Disclosure
Policy, ITS Employee Security Policy and successfully pass a Criminal
Record Background Check performed by the Metropolitan Nashville Police
Department that includes:
- An identity
verification
- A state of
residency check for the last ten (10) years
- A National
Criminal Information Center (NCIC) record and fingerprint check
Let
me know if you are interested in this job and/or if
you can assist us by referring someone who is interested in this job, since we
offer the lucrative referral bonuses.
Benefits will also
be available, and details are available at the following link: Harvey Nash Benefits
I am looking forward to speaking with you today.
About us:
Harvey Nash is
a national, full-service talent management firm specializing in technology
positions. Our company was founded with a mission to serve as the talent
partner of choice for the information technology industry.
Our company
vision has led us to incredible growth and success in a relatively short period
of time and continues to guide us today. We are committed to operating with the
highest possible standards of honesty, integrity, and a passionate commitment
to our clients, consultants, and employees.
We are part of
Nash Squared Group, a global professional services organization with over forty
offices worldwide.
For
more information, please visit us at https://www.harveynashusa.com/
