Senior Change Manager

Senior Change Manager
NJ, Whippany

Job Description

Title: Change Manager

Type: Perm Opportunity

Location: Whippany, NJ

Must Have: ITIL V3 experience, regulated environment experience, Infrastructure and Service Now experiene.

US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time”

Overall purpose of role
Senior Change Manager will be a deterministic yet considerate decision maker influencing the behaviours and priorities of the wider organisation. An individual will comfortably and actively manage Change landscape to match the requirements of complex and wide-ranging programme implementation.

Successful candidate will also ensure adherence of the wider organization to the Change Management standard and all relevant processes and policies. On top of championing an in-depth operational knowledge of IT Change Management practices, role holder will also play an active role in supporting the execution of the wider business IT strategy thru close interactions with Federated Change Managers.

Senior Change Manager will also be working very closely with infrastructure technology teams to actively manage infrastructure change payload, schedule and associated risks involved.

Key Accountabilities

  • Setting the tone on overall risk appetite for Change to match the requirements of key Business areas

  • Active coordination of Change Freezes, Heightened Awareness and Business Events impacting multiple Business Units

  • Senior point of contact for any Change Management queries

  • Management of Global IT Change landscape

  • Enforcement of a strong Control environment and associated metrics

  • Remediation/Oversight of non-compliances and deteriorating performance or risk metrics

  • Responsible for ensuring Change Management processes and procedures supporting the Global Change Standard are documented, efficient and effective

  • Responsible, together with the Process Governance, for the continual improvement of Change Management processes and procedures supporting the global Change Management standard

  • Produce reports on the Change Management KPIs and other adhoc business events, issue Change related communication that will cover upcoming Changes on IT infrastructure as well as any change related activities across the firm (Change Freeze, Heightened Awareness, Business Events etc.)

  • Work with the Service Now Change approval queues reviewing and approving/denying change records. Running change record quality checks according to Minimal Acceptance Criteria(MAC)

  • Expected to identify and lead Continuous Service Improvement initiatives to ensure effectiveness and efficiency of the Change process whilst maintaining the rigour and governance required to protect the stability of IT Services

  • Expected to partake in maintenance and improvement of strategic change management tools

  • Chairing Change Advisory/Approval Boards hosted by the Change Management team.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards.

Essential Skills/Basic Qualifications:

  • 5+ years of IT Service Management (preferably Change Management) experience

  • 3+ years experience in ITIL v3 Foundation

Desirable skills/Preferred Qualifications:

  • Experience of working in global teams

  • Experience Hands-on Service Now

  • Release Management experience

  • Experience of working in a regulated (preferably financial) environment

  • Excellent communication & stakeholder management skills

  • Proven track record of driving a function forward and leading behaviour changes that last

  • Proven strong leadership capability allowing to achieve complex key Business Units requirements

  • Strong assertiveness & negotiation skills

  • Proven ability to influence others

  • Excellent analytical skills – with ability to identifying trends on change data and set appropriate actions

  • Good understanding of IT infrastructure and its underlying components (Networks, Unix, Windows etc.)

  • Ability to multitask and prioritize

  • Ability to pick up work quickly

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