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Senior User Experience researcher

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Job Description

Job Title: Senior User Experience researcher

Location: New York, NY 10153

Duration: 12+ Months (100% Remote)

                               

Job Description:                             

  • The Senior User Experience Researcher will collaborate with other researchers, strategists, designers, product managers and developers, navigating between multiple trains to design omni-channel experiences (online and in stores)
  • They will work as part of the Global UX team of researchers and designers, with a specific focus on research and ensuring our strategies throughout the customer experience are well-tested, seamless, and intuitive.

 

  • Our team works in a fast-paced multicultural environment with people who are passionate about our customers, brands, and best practices.
  • As a Senior User Experience Researcher, you’ll be responsible for being a thought leader in research by enhancing the user experience for brands on their e-commerce sites along with researching and enhancing features such as Virtual Try On, Live Chat, Online Appointment Booking, and more!

 

Minimum qualifications:

  • 4 years or more of experience with generative and evaluative research
  • Degree in psychology/HCI/human factors
  • Experience testing and data/KPI to drive decision making by mixed methods approaches
  • Experience collaborating with multidisciplinary teams and cross-functional stakeholders throughout the design process; creating UX research deliverables
  • Track record of researching and shipping successful platform experiences for consumer users or ability to work within a highly complex and collaborative environment.
  • Mastery using research tools, specifically Usertesting.com
  • Experience with ecommerce and social platforms in the beauty or luxury industry
  • Experience working in an Agile environment, collaborating on JIRA, Confluence, Abstract, and Figma

 

Preferred qualifications:

  • Experience balancing product, development, and user-centered goals to help shape overall product strategy.
  • Experience working on an analysis from inception to shipment (end to end)
  • Effectiveness in working across organizational boundaries to define, manage, and prioritize work.
  • Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization.

 Responsibilities

  • Provide leadership, direction, and mentorship for other UX Researchers
  • Deliver a UX vision, along with a plan for evolutionary, iterative updates, that actualize the larger vision over time
  • Build strong relationships and operating rhythms with leaders inside and outside their core product team to efficiently implement user experiences that are cohesive, inclusive, and well-informed by our research
  • Foster ELCO and LUX culture and principles within the group, while setting new standards in executional and operational excellence
  • Be responsible for and effectively advocate for users in a fast-paced, corporate climate, imparting day-to-day design leadership that fosters a shared understanding of the user-centric intersection between design, content, business, and engineering

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