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Service Desk Analyst

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Job Description

Job Description:

  • Knowledge and Experience   Proven experience troubleshooting network and PC hardware and software in a mixed Windows network environment.
  • Experience in working with C-Level executives and providing White-Glove service
  • Relevant college degree and MS Professional/ A+ certifications or equivalent.
  • MCSE certification preferred
  • ITIL certification preferred
  • 5+ years of progressive relevant experience in a corporate LAN environment.
  • Proven ability to complete tasks independently and under pressure.
  • Strong problem-solving skills
  • Ability to work effectively in a dynamic environment and respond efficiently to changing priorities especially under pressure.
  • Ability to communicate with users having a wide variety of computer skills and assess the criticality of problems and prioritize accordingly to ensure that the most important problems are resolved promptly.
  • Excellent customer service and communication skills. Must be willing to interact with members of the business and communicate effectively with IT Department.
  • Must be comfortable working independently as well as interacting effectively in a team environment.
  • 5+ years’ experience working with servers and workstations in a Windows Operating System platform.
  • Ability to work effectively with 3rd party vendors and partnerships to ensure Carlyle’s expectations are being met.
  • Working knowledge of networking concepts and implementation.
  • High degree of professionalism.
  • Acute attention to detail.
  • Flexibility to be on call when necessary

  • Jacob Shelton

    Sr. IT Recruiter

    347 380 7364

  Apply Now