Here is the new opportunity:
Summary:
We are seeking a Service Desk Technician.
Here is the new on-site opportunity:
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Position:
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Service Desk Technician
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Location:
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Nashville, TN Onsite
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Estimated Duration:
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6 Months Contract to hire
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Position
Description
Position Description: This position provides and facilitates support of
technology issues encountered by Client employees and departments in a 24/7
environment. This position additionally monitors Client environmental and
network systems for stability and continuation of service(s).
Scope of Work
- Diagnose and
resolve/escalate customer requests.
- Perform or monitor system
health checks or maintenance tasks following established
procedures.
- Understand job scheduling
tools, activation, monitoring, and storage.
- Maintain and convey basic
knowledge of server operating systems, file systems, data center
critical infrastructure, and basic data recovery.
- Maintain and convey basic
knowledge of Networking protocols, principles, and concepts.
- Convey information
concerning critical issues clearly and concisely to appropriate
personnel.
- Understand the
installation, configuration and ongoing usability of computing devices,
peripheral equipment and software.
- Perform network and
computing device troubleshooting remotely where possible.
- Escalate unresolved issues
in accordance to established guidelines.
- Train and orient customers
in use of hardware and software as needed.
- Be available to answer
phones at all times.
- Take ownership of, and
resolve/action customer emails within established timelines.
Education and Experience
- Required
Knowledge/Skills/Abilities:
- Great Customer service
skills, understanding the role of being the “Voice of the
Customer”
- Excellent organizational
skills and detailed oriented
- Experience working in a
team environment as well as the ability to work independently
- Ability to identify and
lead resolution of problems to provide better service to
customers.
- Responds to customer
requests or inquiries in a timely manner using established methodologies
and practices.
Preferred Knowledge
and Skills
- Experience with contact
centers, and or Helpdesk.
- Experience using, and
troubleshooting Microsoft products such as Windows, Office, etc.
- Experience working in a
fast pace environment.
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Let me know if you are interested in this job and/or if you
can assist us by referring someone who is interested in this job, since we
offer lucrative referral bonuses.
A reasonable, good-faith estimate of the minimum and maximum for this
position.
Benefits will also be available, and details are available at the following
link: Harvey
Nash Benefits
I am looking forward to speaking with you today.
About us:
Harvey Nash is a national, full-service talent management firm specializing in
technology positions. Our company was founded with a mission to serve as the
talent partner of choice for the information technology industry.
Our company vision has led us to incredible growth and success in a relatively
short period of time and continues to guide us today. We are committed to
operating with the highest possible standards of honesty, integrity, and a
passionate commitment to our clients, consultants, and employees.
We are part of Nash Squared Group, a global professional services organization
with over forty offices worldwide.
For more information, please visit us at https://www.harveynashusa.com/
Thanks,
Nishant Kumar
Nishant.kumar@harveynash.com
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