ServiceNow UI Developer / UI Builder Specialist
Overview
Our client is seeking a ServiceNow UI Developer to design, build, and enhance modern user experiences across the ServiceNow platform. This role sits at the intersection of front-end development and platform customization, with a primary focus on UI Builder, configurable workspaces, Service Portal, and Next Experience-based.
The ideal candidate combines strong ServiceNow development fundamentals with practical UI/UX judgment. This person should be comfortable translating business requirements into clean, responsive, and user-friendly experiences that align with ServiceNow best practices and support enterprise workflows.
Key Responsibilities
- Design and develop custom UI experiences using ServiceNow UI Builder, Service Portal, and the Now Experience framework.
- Build and configure configurable workspaces and custom workspace pages tailored to different user groups and business processes.
- Create reusable components, page templates, and interface patterns that improve consistency and scalability across the platform.
- Integrate front-end components with ServiceNow data, APIs, and workflows to deliver context-aware user experiences.
- Partner with stakeholders, business analysts, architects, and platform developers to gather requirements and translate them into technical UI solutions.
- Support UI-related configuration across forms, catalog experiences, widgets, client-side behavior, and platform navigation where needed.
- Optimize applications for usability, accessibility, responsiveness, and performance across devices and user personas.
- Troubleshoot defects, resolve UI performance issues, and stay current on ServiceNow release updates tied to Next Experience and UI Builder capabilities.
Required Qualifications
- 4+ years of hands-on ServiceNow development experience, including meaningful experience focused on UI customization and front-end development within the platform.
- Proven experience with ServiceNow UI Builder, configurable workspaces, and modern Next Experience-based interfaces.
- Strong proficiency in JavaScript, HTML5, and CSS3, with the ability to develop and troubleshoot custom UI behavior.
- Experience working with ServiceNow APIs, client-server interactions, and data integration patterns such as GlideAjax and platform data resources.
- Familiarity with Service Portal, widgets, catalog-related UI components, and legacy-to-modern UI transition considerations.
- Solid understanding of ServiceNow platform architecture, application structure, and deployment practices.
- Experience working in Agile delivery environments and collaborating through tools such as Git and Jira.
Preferred Qualifications
- ServiceNow certifications such as CSA required or strongly preferred, with CAD or additional platform certifications viewed favorably.
- Exposure to UX/UI design practices, including wireframing, component thinking, accessibility awareness, and design collaboration in tools such as Figma.
- Experience with integrations, Flow Designer, App Engine Studio, or broader platform automation work beyond the UI layer.
- Experience supporting employee, agent, customer, or service operations workspace use cases in enterprise environments.
Core Tools and Environment
- ServiceNow UI Builder, configurable workspaces, and Next Experience components.
- Service Portal Designer and portal widget customization tools.
- ServiceNow Studio, App Engine Studio, and Flow Designer.
- JavaScript, HTML5, CSS3, Git, and Jira.
- Optional productivity tools such as Xplore Developer Toolkit or browser-based ServiceNow developer utilities.
