Position
Details:
Client: Well Known Largest Customer
Title: Software Support Engineer 4
Location:
Newark, CA 94560 -
Onsite
Duration: 6 Months Contract (Possible extension)
Job
Description:
Typical
Day in the Role
- Purpose of the Team:
This team focuses on customer and development issues that are flagged by
different teams at Client. They are required to diagnose, test and submit
de-bugging tickets for their findings in order to resolve the issues.
- Typical task breakdown and operating rhythm: The role will consist of access
control module - this is the ECU that controls the entry to the vehicle and any
issues that are found around this feature.
Compelling Story & Candidate Value Proposition
- What makes this role interesting?
- This role provides the opportunity to work in a niche area of the market.
This role will allow the opportunity to gain useful knowledge within ACM and is
a unique requirement tailored to all OEM positions within the vehicle industry.
- This team offers a very interactive and collaborative approach and allows the
opportunity to work cross functionally within Client.
- This role offers the opportunity to gain a broader understanding of the
vehicle industry and the processes and procedures around troubleshooting.
Candidate Requirements
- Years of Experience Required: 5+ overall years of experience in the field.
- Degrees or certifications required: Computer Science degree is required to be
eligible for this role.
- Best vs. Average: The ideal resume would contain ACM experience, diagnostic
experience and ability to work within another ECU software.
- Performance Indicators: Performance will be assessed based on meeting
deadlines and quality of work
Top 3 Hard Skills Required + Years of Experience
1. Minimum 5 years experience with access control module or another component
on testing and diagnosis
2. Minimum 5 years experience with Linux
3. Minimum 5 years experience with Vector tool
- Equipment or Software Required: Standardize equipment provided by Client
- PC, Email & badge access.
We are seeking a Software Support Engineer with 5 years of experience to
join our connectivity team and contribute to the development of stable software
solutions. In this role, you will gain hands-on experience with Over-The-Air
(OTA) updates, vehicle charging, and troubleshooting connectivity issues. You
will be also working with infotainment software system issues with multiple
team for their own domain. You’ll also assist in testing some of the key
infotainment feature along with development. One another key responsibility is
interacting with internal and external customer about issues and debugging them
along with development team and provide solutions for field service engineering
team.
Having work experience on TCU and Infotainmnet would be additional point.
Responsibilities:
Working with
infotainment development team to understand and document issues to help field
issues. Documenting steps clearly for knowledge transfer purposes.
Assist in performing OTA updates to vehicles and ensure smooth rollouts.
Help identify
and troubleshoot connectivity issues involving LTE, WiFi, GPS, and networking.
Participate in testing connectivity features and document results.
Collaborate with the team to develop an understanding of vehicle networks and
connectivity platforms.
Gain exposure to vehicle communication protocols (e.g., CAN and CANoe).
Contribute to the maintenance of test infrastructure
Document issues clearly and coordinate with developers to resolve them
efficiently.
Key Skills & Knowledge Areas:
Basic understanding of LTE, WiFi, GPS, and networking concepts.
Familiarity with vehicle communication protocols and embedded systems (CAN
knowledge is a plus).
Interest in Linux systems and embedded software testing.
Strong analytical and problem-solving skills.
Effective team collaboration and communication skills (written and verbal).
Qualifications:
3-5 years of experience in support engineering, system testing, or a
related field.
Bachelor’s degree in Computer Science, Electrical Engineering, or related
field, or equivalent experience.
Exposure to embedded systems, vehicle diagnostics, or connectivity technologies
is preferred.
Eagerness to grow and learn from hands-on work in automotive software testing
and debugging.
