Summary:
We’re in search of a Senior Systems Administrator to
enhance and support enterprise-level monitoring and IT operations using tools
like SCOM, Dynatrace, and ServiceNow. The role involves advanced
troubleshooting, maintaining and maturing the CMDB and
Discovery configurations, and automating internal processes. Strong scripting
skills and cross-domain infrastructure knowledge are essential to optimize
performance and ensure accurate service mapping.
Here are
some of the specific details:
Job Title: Senior System Administrator
Location: Frankfort,
KY
Duration: Long-term
Indefinite Contract
Note: Telecommuting will be allowed for
this position, although a hybrid onsite schedule allowing for 1-2 days onsite
each week is preferred.
Job Description:
This position will be part of the
System Center Team under the Enterprise Operations and Monitoring branch.
The primary responsibility of this team is to provide more in-depth
troubleshooting and diagnosis for issues that arise. They will work
closely with other groups in CABINET as well as the agencies within the
Executive Branch. This role will utilize tools such as Microsoft System Center
Operations Manager (SCOM) and Dynatrace to monitor the Commonwealth's
environment. This includes over 160 applications and over 500 servers
within Dynatrace as well as many others within SCOM. The position also
includes duties associated with CABINET's ITSM platform, ServiceNow. The
position will be interacting directly with ITOM and CMDB Service Mapping to
development relationships between applications and the IT Infrastructure.
The Client has had a mature
installation of Dynatrace, SCOM and ServiceNow ITOM in the environment since
2020. We are seeking to expand and mature the capabilities of the platforms and
continue to automate many of our internal processes.
Key Responsibilities:
- Provide subject matter
expertise in the design, configuration and implementation of the following
applications within the current environment:
- Enterprise-Level monitoring
including advanced troubleshooting with Microsoft System Center Operations
Manager and Dynatrace for Enterprise-Level monitoring.
- Maintain and mature the
ServiceNow Configuration Management Data Base.
- Maintain and enhance the
ServiceNow Discovery Configurations.
- Identifying and correcting
issues related to Configuration Management, Discovery and Service Mapping
including Configuration Identification (CI) identification, reconciliation,
normalization, ownership, and relationships.
- Develop CMDB Configuration
Reports and Dashboards.
- Provide configuration
support to Hardware and Software Asset Management as it relates to ITOM
functionality.
- Provide support to
requirement gathering sessions and user story development.
- Provide support to
developers to ensure the quality and design of functional capabilities are
realized.
- Research and evaluate
technical solutions to make informed recommendations on the most appropriate,
efficient and cost-effective solution based on the customer requirements and
the statement of work.
- Perform and participate in product roadmap planning
Requirements:
- Minimum of 5 years relevant
IT experience.
- Experience in enterprise
monitoring, including advanced troubleshooting of complex environmental application issues.
- Experience with Microsoft
System Center Operations Manager and Dynatrace for Enterprise-Level monitoring.
- Proficiency with scripting
in PowerShell, JavaScript & Python.
- Bachelor’s degree in
computer science, Engineering, or other related fields or equivalent
professional experience.
- Effective troubleshooting
skills across datacenter infrastructure components – Network, F5, Operating
Systems, SAN, Virtualization.
- Excellent communication skills to provide timely updates on any and all issues, projects, and troubleshooting.
Preferred Qualifications:
- Dynatrace knowledge
- Certified ServiceNow
Implementation Specialist - Discovery
- Certified ServiceNow
Systems Administrator
- Minimum of 3 years of configuration with the ServiceNow platform
Let me know if you are interested in this job and/or if you can assist us by referring someone who is interested in this job, since we offer the lucrative referral bonuses.
Benefits will also be available, and details are
available at the following link: Harvey Nash Benefits
I
am looking forward to speaking with you today.
About us:
Harvey Nash is
a national, full-service talent management firm specializing in technology
positions. Our company was founded with a mission to serve as the talent
partner of choice for the information technology industry.
Our company
vision has led us to incredible growth and success in a relatively short period
of time and continues to guide us today. We are committed to operating with the
highest possible standards of honesty, integrity, and a passionate commitment
to our clients, consultants, and employees.
We are part of
Nash Squared Group, a global professional services organization with over forty
offices worldwide.
For more
information, please visit us at https://www.harveynashusa.com/
