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Support Engineer 5

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Job Description

Position: Support Engineer 5 | 8089-1

Location: Fully remote position

Duration: 6+months (Possibility for extension)


Fully remote position

Role and Responsibilities
The B2B Sales Engineer (SE) will function as a technology expert within the client Mobile Enterprise Business Unit. This role will require a working knowledge of the enterprise environments. Including, but not be limited to Windows OS & deployment, Chromebook OS & deployment, Android operating systems and Solutions. The SE will be required to position best in class solutions for enterprise customers leveraging client B2B portfolio and solutions from client existing partner ecosystem. The SE will function as a technical expert for client  as well as all the solutions within the client partner ecosystem. Providing advanced technical pre-sales support for the sales organizations that they support will drive core day to day activities.

Essential Duties and Responsibilities include the following:
§ Preparation and delivery of technical training and sales presentations to channel sales and/or direct customers.
§ Overall support of existing carrier B2B technical teams.
§ Address all technical pre-sales challenges brought to the client Enterprise Sales team from channel sales partners or their enterprise customers.
§ Subject Matter Expert (SME) and ‘Technical Evangelist’ for client Mobile’s B2B product and solution portfolio
§ Provide product line sales support, feature development, and product category intelligence. Test advertised functionality and work to fill any gaps within portfolio. Search out and find new applications that are strategic to client Mobile.
§ Act as liaison between customers and clientTechnical Delivery Manager when necessary.
§ Assist in the development and management of product launch programs to ensure effective launch of new B2B products.
§ Occasional travel - support sales teams efforts in a sales environment.
§ Travel Percentage: 10-20%
§ Conduct regular web-based product sales demo sessions for customers. This will require the deepest level of knowledge of client products and solutions. You will be the front-line of knowledge for features and functionality.
§ Comfortable supporting a video support/web chat support queue to support client  products and solutions.

Background/Experience to qualify for this position, the following minimal background and skill levels are required:
§ Bachelor's Degree or equivalent in an engineering (technical discipline) or computer-related field.
§ 2 to 3 years’ experience supporting Windows or Chrome OS.
§ Candidate must be able to appropriately handle internal and external high-profile escalations.
§ PXE Boot Configuration
§ Windows Deployment Services (MDS)
§ System Center Configuration Manager (SCCM)
§ Remote Management Software (RMS) Solarwinds, ConnectWise Automate, or Kaseaya

§ Experience with a (MSP) Managed Service Provider or OEM is a plus
§ Background in application development a plus.


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