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Systems Administrator

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• 3 plus years of experience performing in engineering function supporting Mac operating system.
• Extensive knowledge of Mac systems management in an Active Directory environment.
• Extensive knowledge of Mac operating system configurations.
• Extensive experience with system management tools and imaging a plus.
• Experience creating installationpackaging scripts using JAMF.
• Experience providing second or third level support on multiple applications.
• Extensive experience in troubleshooting hardware and software problems.
• Experience with network infrastructure (LANWANWi-Fi).
• Self-motivated with the ability to exercise independent judgment with minimal direction from supervisor.
• Ability to coordinate activities within cross-divisional and cross-functional teams.
• Good verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Ability to explain technical concepts to non-technical users.
• Ability to support users at various levels of technical competency.
• Effectively manages difficult or volatile customer situations.
• Ability to effectively perform problem isolation and resolution of critical systems in order to have the least amount of impact and downtime.
• Ability to schedule and prioritize.
• Ability to assess, analyze and research technical situations and provide viable alternatives.
• Ability to learn new technologies, concepts, and procedures quickly.

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