Technical Support Engineer (# 5649)
Greetings of the day.
Role- Senior Technical Support Engineer – Federal
Location: Orlando, Florida
Status: Onsite/Hybrid 2 days a week at the Orlando, FL office
What you get to do in this role:
We are looking for experienced Senior Support Engineer(s) with a passion for excellence. The Senior Technical Support Engineer will be responsible for managing and resolving challenging issues for our Federal partners and customers. This includes developing subject matter expertise within the federal technical support department which includes full scope of supported offerings. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve unexpected behavior or answer technical questions about the software and platform. In this role you will work with our government customers and partners on our full catalog of services including Automation, Service Management, Platform Technologies, Performance, Integrations, and User Experience.
MUST HAVE Skills:
To be successful in this role, we need someone who has:
- Highly experienced in their ability to troubleshoot difficult technical issues with ease
- Working knowledge of the components in a web applications stack
- Experience with relational databases such as MySQL
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Strong personal commitment to quality and customer service
- Ability to work with high-value customer administrators and developers
- Understanding of basic networking and system administration.
- We value a work-life balance while also collaborating through consistent presence in the office
Let me know if you are interested in this job and/or if you can assist us by referring someone who is interested in this job, since we offer the lucrative referral bonuses.
A reasonable, good faith estimate of the minimum and maximum for this position is $82 to $42/hr.
Benefits will also be available and details are available at the following link: Harvey Nash Benefits
I am looking forward to speaking with you today.
Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.
Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.
We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.
For more information, please visit us at https://www.harveynashusa.com/