Job Description
Greetings of the
day.
Summary:
We’re in search of
an experienced Technical Support Engineer with the knowledge of JavaScript, HTML components: AJAX,
JavaScript, AngularJS, CSS, XML, HTML, XHTML.
Role- Senior
Technical Support Engineer – Federal
Location: Orlando,
Florida
Duration: 12
Months
Status: Onsite/Hybrid
2 days a week at the Orlando, FL office
What you get to do in this role:
We
are looking for experienced Senior Support Engineer(s) with a passion for
excellence. The Senior Technical Support Engineer will be responsible for
managing and resolving challenging issues for our Federal partners and
customers. This includes developing subject matter expertise within the federal
technical support department which includes full scope of supported offerings. The
engineer is responsible for owning and resolving issues on a daily basis, technical
cases created by customers seeking help to understand or resolve
unexpected behavior or answer technical questions about the software and
platform. In this role you will work with our government customers and partners
on our full catalog of services including Automation, Service Management,
Platform Technologies, Performance, Integrations, and User Experience.
MUST HAVE Skills:
To be successful in this role, we need someone who has:
- Highly
experienced in their ability to troubleshoot difficult technical issues
with ease
- Strong
object-oriented programming skills in JavaScript.
- Experience
working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS,
XML, HTML, XHTML
- Working
knowledge of the components in a web applications stack
- Experience
with relational databases such as MySQL
- Excellent
written and verbal communication skills with the ability to clearly
articulate solutions to complex technical problems
- Strong
personal commitment to quality and customer service
- Ability to
work with high-value customer administrators and developers
- Understanding
of basic networking and system administration.
- We value a
work-life balance while also collaborating through consistent presence in
the office
Let me know if you are interested in this
job and/or if you can assist us by referring someone who is interested in this
job, since we offer the lucrative referral bonuses.
A reasonable, good faith
estimate of the minimum and maximum for this position is $82 to $42/hr.
Benefits will
also be available and details are available at the following link: Harvey Nash Benefits
I am looking forward to speaking with you today.
About us:
Harvey Nash is a national, full-service
talent management firm specializing in technology positions. Our company was
founded with a mission to serve as the talent partner of choice for the
information technology industry.
Our company vision has led us to incredible
growth and success in a relatively short period of time and continues to guide
us today. We are committed to operating with the highest possible standards of
honesty, integrity, and a passionate commitment to our clients, consultants,
and employees.
We are part of Nash Squared Group, a global
professional services organization with over forty offices worldwide.
For more information, please visit us at https://www.harveynashusa.com/
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