Duties:
What you will do in this role:
- Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform.
- This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases.
- The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.
- This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.
What you need to be successful in this role:
- Experience writing and debugging JavaScript Code
- Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts
- Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
- Understanding of remote administration via SSH, SNMP, WMI, PowerShell
- Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports
- Familiarity with VMware, AWS, Azure, Event Management Systems.
- Excellent troubleshooting skills
Must have skill:
- Experience writing and debugging JavaScript Code or similar language
- Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
- Understanding of remote administration via SSH, SNMP, WMI, PowerShell
- Excellent troubleshooting skills
A reasonable, good faith estimate of the minimum and maximum hourly wage for this position is $40/hr. to $45/hr. on W2.
Benefits will be available, and details are available at the following link: https://rb.gy/foel75.
