Duties:
What you will do in this role:
Technical Support Engineers are responsible for managing and resolving the most challenging issues for the Client platform.
This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases.
The successful candidate will be able to quickly gain an understanding of the Client platform.
This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.
Skills:
What you need to be successful in this role:
- Experience writing and debugging JavaScript Code
- Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts
- Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
- Understanding of remote administration via SSH, SNMP, WMI, PowerShell
- Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports
- Familiarity with VMware, AWS, Azure, Event Management Systems.
- Excellent troubleshooting skills
A reasonable, good faith estimate of the minimum and maximum hourly wage for this position is $40/hr. to $46/hr. on W2.
Benefits will be available, and details are available at the following link: https://rb.gy/foel75.
Kaif Khan
IT Recruiter
Harvey Nash
US & Canada Market
