Technical Writer (part time)

Technical Writer (part time)
NY, New York

Job Description


We are looking for a technical writer to work 15-20h / week.

Our client is looking for a part-time technical writer to help provide high-quality knowledge base articles to 30 million visitors each month. That’s a lot of visitors. Well, you’ll be teaming up with the content manager and an awesome community of 200+ volunteers and engineers to help users find answers.

If you meet the qualifications below, have an innate desire to help people, and enjoy a bit (sometimes, a lot) of puzzle-solving, let’s chat.


  • Write clear, concise and conversational support articles based on information from scattered sources (i.e. support forum threads, bug requests, Trello cards, emails, etc.)

  • Review article submissions from the community.

  • Edit articles to adhere to SEO guidelines and user friendliness.

  • Flag and/or update articles that are over four months old.

Minimum qualifications

  • BA/BS degree or equivalent experience

  • 2+ years of experience with technical writing, UX writing or writing software or product documentation for end-users

  • Experience working remotely with engineers and support teams, or teams that work closely with end-users.

  • Experience with on-page SEO writing

  • Comfortable working with markup

  • Organized and detail-oriented

Preferred qualifications

  • Knowledge of best practices for online publishing

  • Knowledge of wiki markup

  • Experience with a foreign language


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