Technical Writer/Trainer (# 8139)

Job Description:

The Training Specialist at the client Health Information Exchange (KHIE) is a relationship driven professional responsible for developing, coordinating and delivering training programs that support participants in the knowledge and utilization of KHIE services.
The Training Specialist collaborates with internal teams and external participants to assess training needs, create training materials, facilitate virtual and in-person training sessions and provide ongoing support to promote the successful adoption of KHIE services.  Responsibilities may also include maintaining training documentation, tracking participation and performance metrics, supporting onboarding initiatives and assisting with process improvement efforts.

Key Responsibilities:

• Educate healthcare organizations on the benefits of participation in KHIE while proactively managing those relationships to ensure long-term value and satisfaction.
• Develop, coordinate and deliver training programs for healthcare providers and internal team members.
• Conduct virtual and in-person training sessions, webinars and workshops for new and existing participants.
• Create and maintain training materials, user guides, presentations and standard operating procedures (SOPs).
• Assess training needs and identify opportunities to improve user understanding and the adoption of KHIE services. 
• Serve as the subject matter expert regarding all KHIE services.
• Monitor training participation, collect feedback and track performance metrics to evaluate training effectiveness. 
• Assess training needs and identify knowledge gaps to support successful onboarding and service adoption.
• Ensure training content aligns with organizational policies, HIPAA requirements and data privacy standards. 
• Support continuous process improvement initiatives and contribute to enhancements in training delivery methods and user experience. 
• Maintain accurate training records and documentation. 
• Host educational briefings, product demonstrations, and user engagement sessions tailored to varying stakeholder roles (C-suite, clinical, IT).
• Produce reports and presentations highlighting training efforts and participant feedback.

• Promote positive customer service and professional communication with healthcare organizations and stakeholders.
• Support troubleshooting efforts by escalating user issues and coordinating with appropriate internal teams when necessary.

Qualifications:

• Bachelor’s degree in healthcare administration, public health, business or a related field.
• Minimum 3 years of experience in training, healthcare operations, customer support or health information technology (IT). 
• Proven ability to explain complex information in a clear and understandable way.
• Strong verbal and written communication skills.
• Patience, adaptability and the ability to work with varying learning styles and skill levels.
• Excellent communication and presentation skills with a strong customer service orientation.
• Strong understanding of the healthcare delivery systems in Kentucky.
• Knowledge of health IT systems, electronic health records (EHRs), and data exchange standards preferred.
• Ability to work independently in a remote setting with regular in-state travel (valid driver’s license required).

Preferred Attributes:

• A strategic thinker with a mission-driven approach and an ability to adapt messaging to different audiences.
• Certifications in training, instructional design or health IT.
• Familiarity with healthcare compliance frameworks, including HIPAA and interoperability mandates.

Working Conditions: This role involves frequent travel across Kentucky to meet with stakeholders and attend regional events. Remote work is supported, but face-to-face engagement is essential. Candidates must reside in or be willing to relocate to Kentucky.