Job description:
Technology Support Specialist
Morehead, KY Onsite
Longterm Indefinite Contract
The Cabinet Information & Technology Services (ITS) Department is seeking a contract resource for the role of Technology Support Specialist. The successful candidate will be responsible for agency hardware, systems software and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control. Coordinates problem resolution and referrals to other support areas.
KNOWLEDGE & EXPERIENCE:
- Ability to identify and troubleshoot defective equipment
- Ability to identify and troubleshoot software and application issues
- Determine and resolve hardware issues prior to deployment
- Possess network room knowledge and experience.
SPECIAL REQUIREMENTS:
- Network Operating Systems
- Computer Technical Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP
- General Understanding of the ITIL Framework.
TRAINING REQUIREMENT: 24 hours of non-billable training time are required for this position.
Regards
Nishant Kumar
Harvey Nash
