We are seeking a skilled Technology Support Specialist with
hands-on experience in installation, troubleshooting, and repair within
Windows-based environments. The ideal candidate will have strong technical
expertise, excellent problem-solving skills, and the ability to provide timely
support to end users.
Here are some of the specific
details:
Job Title: Technology Support Specialist- Frankfort,
KY.
Location: Frankfort, KY.
Duration: Long term indefinite Contract
Status: Onsite
Job Description
The CABINET Information &
Technology Services (ITS) Department is seeking a contract resource for the
role of Technology Support Specialist. The successful candidate will be
responsible for supporting agency hardware, systems software, and applications
software portfolio, including maintenance of data dictionaries, equipment and
software installation and upgrades, data conversions, system utilities and
change control as well as coordinating problem resolution and referrals to
other support areas.
KNOWLEDGE & EXPERIENCE:
Ability to identify and troubleshoot defective equipment.
Ability to identify and troubleshoot software and application
issues.
Determine and resolve hardware issues prior to deployment.
Possess network room knowledge and experience.
ESSENTIAL CHARACTERISTICS OF
THE SUCCESSFUL CANDIDATE:
Excellent customer service skills
Excellent organization skills
Strong written and verbal communication skills
Ability to multi-task while taking phone calls in a fast-paced
environment
Self-motivated
MINIMUM REQUIREMENTS:
Education: Bachelor’s degree in
computer science.
Education Substitute: Associate
degree with 2+ yrs. job related experience or High School Diploma with 4+ yrs.
job related experience.
OFFICE LOCATION:
CABINET, 1001 Vandalay Drive,
Frankfort, KY 40601
PRIMARY COUNTIES OF COVERAGE:
Statewide
SPECIAL REQUIREMENTS: (LICENSES, REGULATIONS, CERTIFICATES,
ADVANCED EDUCATION, ETC.)
Network Operating Systems
Computer Technical Certification is a plus in the following MOS,
MTA, MCP, A+ OR MCITP
General Understanding of the ITIL Framework
TYPICAL WORKING CONDITIONS AND
UNIQUE PHYSICAL REQUIREMENTS:
08:00 – 17:00 M-F
Work is primarily performed in an office setting.
Must be able to climb ladder.
Ability to lift 50+ lbs.
TRAINING REQUIREMENT: 24 hours
of non-billable training time are required for this position.
About us:
Harvey Nash is a national, full-service talent management firm
specializing in technology positions. Our company was founded with a mission to
serve as the talent partner of choice for the information technology industry.
Our company vision has led us to incredible growth and success in
a relatively short period of time and continues to guide us today. We are
committed to operating with the highest possible standards of honesty,
integrity, and a passionate commitment to our clients, consultants, and
employees.
We are part of Nash Squared Group, a global professional services
organization with over forty offices worldwide.
For more information, please visit us at https://www.harveynashusa.com/
Naveen Kumar
Jr. IT Recruiter
502 430 6007
naveen.kumar@harveynash.com
